| Small Footprint, SQL and XML |
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Our aim is to make Call Accounting Mate
small, fast and reliable. The entire installation
package is less than 2MB, complete with
a custom made web server, embedded SQL engine, PDF generation, Excel generation,
XML integration and more. In fact, Call Accounting Mate is
so efficient that you can even run the
system on a Pentium II machine with 128MB
RAM.
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| 100% Browser Based |
The entire Call
Accounting system is set up,
administered and used from a
browser. All functions of Call
Accounting Mate, including data
entry, reporting, maintenance,
system upgrade and system backup,
are accessible from the browser.
Unlike other
LAN-based call accounting systems,
there is no need to install
client side executables to access
Call Accounting Mate. You can
just use any browser, on LAN
or WAN, which has access to
the Call Accounting Mate server.
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| Embedded SQL database |
Call Accounting Mate
can run on a Pentium II with 128 MB
Ram without any problem. With 1 million
records on the same machine, a complicated
report can be generated and displayed
in less than 15 seconds! The
software has a built-in SQL database
engine for maximum performance.
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| User-friendly |
We have built
Call Accounting Mate to be extremely
user friendly. In fact, it is
so simple to use the system
that most users do not even
have to read the manual. Everything
is logically placed as much
as possible on the same screen.
For example, why is there a
need to have two different screens
for departments and users? Since
they are logically related,
wouldn't it be better to allow
the user to have access to both
on the same screen? In fact,
most functions in Call Accounting
Mate are accessible within 2
mouse clicks away.
Unlike many
other call accounting systems,
our team has actually sat down
and brain stormed through each
and every process, screen and
procedure of Call Accounting Mate.
And it is easy for users to see
that as soon as they start to
use the system.
With extensive use of collapsible
/ expendable menus, combo boxes,
tool tips, context sensitive help
etc, these features have made
it extremely easy for users to
navigate through the entire Call
Accounting Mate system.
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| Extensive and flexible reports |
Extensive and flexible reports are
all included in Call Accounting Mate.
The reports are generated in PDF and
excel formats, and have extensive filtering
capability built in.
Additional reports requests can be facilitated
at no extra costs, as long as they are
useful to most other users.
To see reports samples that can be generated
by Call Accounting Mate, please refer
to our reports section.
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| Supports most IP, PBX and key
phone
systems |
Call Accounting Mate supports
most of the common PBXs. We
have integrated the system on
NEC, Panasonic, Avaya, Nortel,
Alcatel, Cisco, Asterisk,
etc.
If a specific system is not in
our library, you can contact us with
a sample of your Call Ditail
Records (CDR) or Station Message
Detail Records (SMDR)
and we can create a new driver
for you.
 click
here for more details
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| Flexible Cost Calculation |
Call Accounting Mate has many different
cost calculation built into the system,
therefore enabling the system to work
in most countries. We have users in more
than 30 countries using Call Accounting
Mate.
The following cost calculation methods
are supported and can be used by itself
or in conjunction with other methods:
Flat Cost - Each
call is charged at a flat rate |
Flat Cost / Duration
- Each call is charged according to
the duration.
For example, given the following parameters:
- Each
block is calculated as 6
seconds or less
- Each
block charged at 5 cents
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Given
a call lasting 1 minute (or
60 seconds / 6 = 10 blocks)
, the system can calculate the
correct cost.
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2 Tier cost /
Duration - In this method, the 1st
block can have a different rate and
subsequent
blocks another rate. |
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Toll Free - No
cost associated with these numbers. |
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Toll Nos - These
can be 1900 numbers or any other numbers
that have special
revelence in that country. |
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STD - Cost calculation
for calls that are made within the
same country. |
Local - Cost
calculation for calls made within
the same state.
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In addition to the above, many other parameters
can be set within each type. As an example,
many carriers charge different rates for
calls to Mobile, to land lines or from
state to state. These are all supported
within Call Accounting Mate.
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| Support for Pin / Account Codes |
With support
for Pin / Account codes, it
is possible to continue to associate
costs with a particular user,
while giving him the flexibility
to make calls from any extension
within the office.
This feature is also often used
by lawyers and other professionals
who need to bill respective
clients for calls made to them.
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| Contacts Database |
The system has a built-in contacts database,
which allows users to store multiple numbers
for each contact. Reports can then be printed
out to see when, who and how long calls
were made or received from each contact
in the database.
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| Support for both incoming and outgoing
calls |
The system supports logging
of all incoming and outgoing
calls, as long as your phone
system supports this feature.
On some systems, you may need
to subscribe to caller ID from
your carrier or telephone operator.
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| Cost calculation based on (CO) Line
Number |
Many companies have multiple lines from
multiple carriers. For example, line 1
may be from AT&T while line 2 may
be from MCI. Each carrier may use the
same code for international dialing, but
may charge different rates.
While most other call accounting software
do not support this, with Call Accounting
Mate, you
can specify which line belongs to which
carrier and can still have the rates calculated
correctly.
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| Statistics |
Using the statistical reports
generated by Call Accounting
Mate, you can pinpoint the peak
periods in your office. You
can also make use of the reports
to view the number of calls
made / received by the respective
departments.
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| Built-in Query Builder |
For advanced users, a built-in query builder
is included within Call Accounting Mate.
You can construct SQL statements and save
them for use at a later time. For reference,
you can refer to some examples that are
already included in the system.
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| Regular Upgrades |
Customers
can just download the latest
version of the software and
typically install over the current version.
Customers that subscribe to a
maintenance plan will receive
front of the line support and
updates.
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| Professional Technical Support |
We have put in our utmost efforts to
make Call Accounting Mate as user friendly,
stable and efficient as we possibly
can. However, no matter how good a product
is, it is useless when you cannot get
prompt technical support.
Our technical team is made up of the
same people who actually wrote the system.
This same technical support team helps
customers, from over 30 countries, get
started with our product. If needed,
the team members can even remotely manage
customers systems, right from installation,
configuration to upgrades.
In addition, the technical team can
be contacted directly either via our
main telephone numbers or emails. Generally,
most cases are solved right away, with
some taking no longer than 24 hours
to rectify.
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| Scheduled Reporting by email |
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With Call Accounting Mate it is possible
to automate reporting via email. Just
select the reports that you want, define
the different filters and add the email
addresses where you want the reports emailed.
The built in scheduler will email the
selected reports automatically according
to the the selected parameters (eg, email
each day at noon, or monthly, or when
an event occurs).
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| Emergency Notification |
With this feature, all you need to do is
enter the numbers that you want to monitor.
Each time a call is made to or from these
numbers, an email will be automatically
generated to alert you. This feature can
be used for 911 emergency alerts, to check
if anyone is calling your competitors,
former staff members or pay services.
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| Customizable reports and views |
Select how you want your on screen views
and reports to look like. Want data to be
displayed in ascending order? No problems.
Want to define a totally new view of your
data which we did not think of? No problems.
Just use the built in template generator
to unlock trends in the data. |
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| Integrated context sensitive help with live updates. |
We built an extensive online help system
linked directly to our online help database.
Using XML technology, help topics are dynamically
updated from our database each time a new
update is available. With this approach,
the biggest advantage from the end user
point of view is as each new topic becomes
available, a link is dynamically displayed
to indicate that help is available for that
topic. It also has the advantage that the
user gets the latest information on any
topic. |
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| Windows style software upgrades |
Since we often update our software with
new features, we felt it necessary to use a mechanism
that allows our users to update the software
quickly and easily. Built into Call Accounting
Mate is a software update mechanism much
like what Microsoft uses to update their
OS. Just click on the update function, pick
the updates you want to install and click
on install. That's all ! Your investment
in Call Accounting Mate will never be out
of date. |
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| XML
Interface to Third Party Applications |
Want to use our priced call records in
real time in another
application? Our database can
be queried with a simple http:// request
and an XML file will be sent to your
application. A record identifier can
mark its position. This is ideal for
integration to accounting and hotel
billing software. Talk to us about
your application!
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