callaccounting.ws forum

callaccounging.ws => Call Accounting Mate Q&A => Topic started by: JasonTracy on June 17, 2010, 01:46:28 PM

Title: Preceeding # on all Caller ID CDR
Post by: JasonTracy on June 17, 2010, 01:46:28 PM

My phone system puts a # sign before all inbound caller ID, and uses a # for the escape code to dial out.

How can I strip this from my logs so only the 1-xxx-xxx-xxxx is shown, instead of #1-xxx-xxx-xxxx?

Title: Re: Preceeding # on all Caller ID CDR
Post by: Administrator on June 17, 2010, 01:56:42 PM

You will likely require an update to the Call Accounting Mate driver you are using to strip off the extra characters when processing your call records.  Please contact our support team regarding your issues at support@callaccounting.ws.  If suitable for emailing, you should provide them with a zipped copy of your smdrlog.txt and billlog.txt files.  Both files will be located in your CAM's C:\bill folder.