callaccounting.ws forum

callaccounging.ws => Call Accounting Mate Q&A => Topic started by: ppick on March 26, 2006, 03:52:25 PM

Title: Where is last years data?
Post by: ppick on March 26, 2006, 03:52:25 PM

I just installed CAM and dumped nine months worth of data from the PBX.  I can run reports back as far as Jan 2006 but no further.  Is there an something I have missed?  I can see the raw data but reports for December - July 2005 come up empty.

Title: Re: Where is last years data?
Post by: Administrator on March 28, 2006, 09:42:39 PM

What type of telephone system are you using?

It is highly possible that your CDR data (i.e. Avaya Teleseer) does not include a year.  Therefore, the current year is assumed.  That would mean that calls prior to January would be stamped 2006 as well.

Regards,
callaccounting.ws