callaccounting.ws forum

callaccounging.ws => Call Accounting Mate Q&A => Topic started by: deltaserver on July 04, 2006, 02:11:36 AM

Title: Repeated Number & Charge
Post by: deltaserver on July 04, 2006, 02:11:36 AM

We are call accounting mate in VOIP network Version 2.6.1.97.6 with unlimited users, we have following problems.

we created the custome reports with tmplates.

1. When we take the reports it showin same number for the same extn & Cost many Times

2. If we genarate the report From easy & Flexible , Both reports are mis matching

3.User goes & makes the call from several extns, when we take the report it genarates only from the individual user it does not show user dialed from other extns in account code report.

is any body has work around for this , pls guide me to resolve this issues

Regards
DS

Title: Re: Repeated Number & Charge
Post by: Administrator on July 05, 2006, 06:52:24 AM

This may be due to how your Departments/Users is configured.  You should email us your calls.dat file and we will take a look at your configuration.

Regards,
Administrator