callaccounting.ws forum

callaccounging.ws => Call Accounting Mate Q&A => Topic started by: Motti on July 03, 2007, 09:59:04 AM

Title: CDR collection
Post by: Motti on July 03, 2007, 09:59:04 AM

Hi,

I downloaded the CAM today and installed it on my computer. I have our CDR data (avaya definity) but i couldn't collect it to the application. I choose Avaya from the list of PBXs and the CDR file. i get a message that 600 calls were collected but i cannot view them anywhere in the system. not in the live calls view and not in the reports.

don't know if it is relevant but i am using the trial version.

Thanks,
Motti

Title: Re: CDR collection
Post by: Administrator on July 18, 2007, 07:28:38 AM

If your trial version has expired, the data would not be collected on your system.

You should try sending 2 files to support@callaccounting.ws

c:\bill\smdrlog.txt
and
c:\bill\billlog.txt

This will allow our technicians to determine if your trial has expired.   You may also have a problem with the wrong driver being selected to translate the data.  We will examine the logs and provide feedback.

callaccounting.ws
Administrator