callaccounting.ws forum

callaccounging.ws => Call Accounting Mate Q&A => Topic started by: munozj on January 21, 2008, 05:24:37 PM

Title: SMDR info is comming in, but not showing up in the call logs
Post by: munozj on January 21, 2008, 05:24:37 PM

Just restored my system from a backup.  I can see the live SMDR info comming in with the View-Live-RAW

 01/21/2008 16:19:06 TLC 137 94115 975-5959 16:18 00:00:02 $00.00  − COM1
 01/21/2008 16:11:00 IN 100 94115 9xx-605-4816 16:09 00:00:47 $00.00  − COM1
 01/21/2008 16:11:00 100 94115 RING......9xx-605-4816 16:09 00:00:03  − COM1

But when i look on the View-Live-Calls
Only the last call from the backup shows up.  none of the new calls are being logged. 

What did i do wrong?

Title: Re: SMDR info is comming in, but not showing up in the call logs
Post by: Administrator on March 11, 2008, 01:12:45 PM

It sounds like you have the software configured correctly but are using an incorrect driver. Please email a copy of your c:\bill\smdrlog.txt file to support@callaccounting.ws and they will determine which driver you require.

Please note, you can download the latest drivers by clicking the Update PBX Driver option from the Support menu

Thanks