callaccounting.ws forum

callaccounging.ws => Call Accounting Mate Q&A => Topic started by: bigcappa on October 21, 2008, 09:22:19 AM

Title: Reports Call Type information
Post by: bigcappa on October 21, 2008, 09:22:19 AM

Hi,

I have added the Departments/Users, removed the US and replaced it with UK in the Operators/Rates and set the number length and number prefix as per the manual.
I get great information from the report except one thing. The call type i get is always LOCAL, even though I can clearly see that the number is national/ international under Dial number section. It is like this in both the Detailed Calls by User and Extension.
Is this reliant on the Tarrif being set as this I did not do as the reason for testing was the reporting functionality ior does it get this from the CDR.
I have Callmanager 5.1

Thanks
Paul

Title: Re: Reports Call Type information
Post by: Administrator on September 10, 2009, 10:19:24 AM

Try downloading our Installation and startup guide at the following URL.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf

The guide provides step by step instructions on how to configure the operator/rates section of CAM. If you still require assistance please contact our support departmetn at support@callaccounting.ws