callaccounting.ws forum

callaccounging.ws => Call Accounting Mate Q&A => Topic started by: evandoyle on May 13, 2009, 03:29:43 PM

Title: Help with ESI System
Post by: evandoyle on May 13, 2009, 03:29:43 PM

I cannot get my ESI system to talk with CAM. Here are my port settings:

ID: PBX1-TCP-Esi
Port: TCP
Port 9000
Driver: ESI
Duration Correction: 10 seconds.

Title: Re: Help with ESI System
Post by: Administrator on September 10, 2009, 09:56:12 AM

I believe you need to change your Port option on the PBX Communications tab to Telnet. Next enter the IP address of the ESI phone system in the Server Name or Address box followed by the Port number in the port box. Next press the Save button.

Once completed make a few test calls and see if any data appears in the Views -> Live -> Raw menu. If data appears here than we are talking to the ESI switch. Next go to the View -> Live -> Calls menu. If data appears here everything is configured properly. If it does not then you are using the wrong driver. If this occurs email your c:\bill\smdrlog.txt file to support@callaccounting.ws and they will provide you with the correct driver.

Regards