callaccounting.ws forum

callaccounging.ws => Call Accounting Mate Q&A => Topic started by: randomandy on September 17, 2005, 05:16:07 PM

Title: Ring Duration
Post by: randomandy on September 17, 2005, 05:16:07 PM
I notice that my parser script* stored the ring duration (duration of incoming ring before pickup, I presume), but I don't see that number available in any of the reports. Am I missing it? Or is this a future feature?

*Mitel SX200-ICP(M2)
Title: Re: Ring Duration
Post by: sergey on September 21, 2005, 12:32:43 AM
Ring duration is not widely used through the system, mainly because not all PBXs support reporting of it. Currently it is used to determine missed calls in reports from Reports/List/Statistics section. Those reports consider every call with zero duration and non-zero ring time to be a missed call.