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Cisco Call Manager Express (CME)/Unified Communication Manager Express/UC500 system should be configured to deliver CDR via a Syslog Server or FTP.  For additional information, download the installation and configuration guide for Cisco Call Manager Express below.

http://www.callaccounting.ws/_support/external/wcme/Call%20Accounting%20Mate%20Integration%20(Cisco%20Call%20Manager%20Express).pdf

Collection via Syslog Server

You will require an additional utility, WinLINK Data Storage to assist in collection.  A trial of the collection utility can be found below.

http://www.callaccounting.ws/_support/external/Winlink/winlink.zip

Once installed, select the "Cisco Call Manager Express" from the Configure -> Data Source menu.  You may be asked to restart the utility.  Once you have restarted the utility, configure the Configuration -> Telnet or Socket Settings menu with the information below.

IP address: [Enter the IP address of the PC hosting the software]
Port: 514
Protocol: UDP
User Name and Password: [Both are left blank]

Once configured, select the Options -> File Path / Data Storage Mode.  Data Storage Mode should be set to "Save to File" and enter the Send to File path (i.e. c:\bill\cme1.raw).

Collection via FTP

If you have configured your Cisco CME to deliver call records via FTP, you may use either your own FTP server or a trial of WinLINK FTP can be downloaded below.

http://www.callaccounting.ws/_support/external/wftp/WFTP.ZIP

Configuring Call Accounting Mate with WinLINK for CME

Call Accounting Mate requires a special utility for processing the call record data, WinLINK for WCME.  Download a trial of the WCME utility from our web site below.

www.callaccounting.ws/_support/external/wcme/WCME.ZIP

Unzip the WCME utility into a separate folder (i.e. c:\bill\WCME).  Launch the wcme.exe utility, enter a profile name (i.e. CME1), and click the Properties button to configure the profile.  Enter the full path & file name for both the source file (collected from your Call Manager Express - i.e. c:\bill\cme1.raw) and the destination file (the output file for WCME - i.e. c:\bill\smdr.raw).

Once WCME has been configured, return to the application and click the Connect button.  WCME will begin processing any collected call data based on the source file.  Once the progress bar is complete, please verify the output file (c:\bill\smdr.raw) has been created.  Once complete, close the WCME utility.  Call Accounting Mate cannot use the utility to process new data when it is open.

You will need to configure your Call Accounting Mate’s PBX Communication settings to call the wcme.exe utility and process the destination file.  Your configuration should be similar to the below.

Port: File
Before Import: Execute Command Line & Wait It’s Complete
Command Line: c:\bill\WCME\wcme.exe CME1
File Mask: c:\bill\smdr.raw
Type:  Schedule
Every: 1 Hour
After Import: Delete
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Call Accounting Mate Q&A / How To Configure CAM for....3CX
« on: April 26, 2012, 01:50:09 PM »
In the CDR Output settings on your 3CX (in the Advance Settings group) specify to Output CDR to Socket.  The CDRTemplate-Socket.xml file in your 3CX’s CDRTemplates folder defines where the CDR is delivered.  Please locate the “CallTemplate" line similar to the below in your CDRTemplate-Socket.xml and make any required changes.

<CallTemplate Host="127.0.0.1" Port="33555" OutboundOnly="false">

The value of Host should be changed to the IP address of the PC hosting your Call Accounting Mate.  The value of Port can be changed if desired.

The default 3CX PBX Driver can be downloaded from our web site below.

http://www.callaccounting.ws/_support/SMDR/3CX%20(CSV).js

Save this file into your C:\bill\SMDR folder.  Use the following for your Call Accounting Mate’s PBX Communication settings.

Port: TCP
Port (number): Use the same port programmed on your 3CX, default is 33555
PBX Driver: 3CX (CSV)

Call Accounting Mate can also connect to the 3CX if the "Host" value is left as 127.0.0.1 by selecting "Telnet" as the Port option in the PBX Communication settings and entering the IP address of your 3CX in the field provided.

**Please note: The 3CX driver listed has been configured for the default 3CX CDR template and may need changes based on the programming of your 3CX or configuration of the CDR Template.  For any change requests, please email a sample of your captured CDR data to our support team at support@callaccounting.ws.**
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Avaya (Nortel) Norstar

An SMDR6 device is required for SMDR generation and delivery over a serial (RS-232) connection.  The PC hosting Call Accounting Mate must have a serial COM port available that can be used for data collection.  To program the SMDR6, press Feature 9 * 2 on your handset to enter the administrative options.  The SMDR6 must be programmed to deliver call data in English and we recommend using the "Norstar" data format.

Call Accounting Mate should be configured to capture call data from the COM port your SMDR6 is connected to using the same baud rate you had programmed into your SMDR6.  The Nortel Norstar Series General Driver should be selected from the PBX Driver drop down.  Section 4.2 of the Startup & Installation Guide below provides a further outline of how to configure CAM to capture call data from a COM port.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf


Avaya (Nortel) BCM

The BCM should be configured to deliver CDR via "CDR Pull".  There is an additional utility, Winlink for BCM, required to pull CDR from your BCM.  A trial of the Winlink for BCM software can be downloaded below.

http://www.callaccounting.ws/_support/external/bcmp/WinLINKBCMPull.zip

An addition configuration document that outlines the setup of Winlink for BCM can be found at the below link.

http://www.callaccounting.ws/_support/external/bcmp/Documentation.zip

We recommend your BCM be programmed to generate new CDR in Norstar format.  Call Accounting Mate's PBX Communication settings should be configured to process the destination file specified in the WinLINK for BCM's settings.  Below are sample settings of CAM's PBX Communication options for processing the external file.

Port=File
Before Import=No Action
File Mask=c:\bill\bcmp\cdr.txt
Type=Scheduled
Every=1 Hour
After Import=Delete
PBX Driver=Nortel Norstar Series General Driver


**Please note: The Nortel Norstar Series General Driver contains an additional "Date Format" option under the Properties tab in CAM's PBX Communication screen.  You will need to select the date format that matches your CDR.  After selecting the Nortel Norstar Series General Driver, if the Properties tab does not display the "Date Format" option please contact us at support@callaccounting.ws.**
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Call Accounting Mate Q&A / How To Configure CAM for....Avaya IP Office
« on: November 25, 2011, 04:44:50 PM »
Avaya IP Office v4.2 or later

Although several call data delivery options are available for Avaya IP Office, we typically recommend delivering the SMDR to the PC hosting your Call Accounting Mate via TCP/IP.  Your Avaya's SMDR settings will allow you to specify the IP addres of the PC hosting your Call Accounting Mate and the IP Port to use for delivery.  Please disable the traditional CDR formats.  Call Accounting Mate's PBX Communication settings should be configured to collect data from a TCP port.  Below are sample settings to use for processing.

Port=TCP
Port=Enter the same number as the IP Port settings on your IP Office
PBX Driver=Avaya (IP Office)


Avaya IP Office prior to v4.2

Configuration should be similar to the above, however the IP Office SMDR format will not be available.  Instead, please select one of the traditional CDR formats (typically Unformatted or Expanded formats will provide the best data).  For your CAM's PBX Driver, please select either the "Avaya (Unformatted)" or "Avaya (Expanded Format)" driver depending on your select for CDR format on your IP Office.


Avaya IP Office prior to v3.1

Configuration should be similar to the above, however your CDR settings will need to be configured on your Delta Server.  IP Office v3.1 do not require the Delta Server to deliver SMDR/CDR data.
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Please download the following documentation regarding integrating Call Accounting Mate with your Cisco Call Manager/Unified Communication Manager.

http://www.callaccounting.ws/_support/external/wccm/Call%20Accounting%20Mate%20(Cisco).pdf


Cisco Call Manager 3.x/4.x

The Cisco Call Manager 3.x/4.x utilizes an SQL database to store call detail records on the Cisco Server.  An additional tool, WinLINK Remote CCM, will be required to retrieve this data using an ODBC connection and SQL query.  Please contact our support team to request a trial download of this tool at support@callaccounting.ws.

Call Accounting Mate's PBX Communication settings should be configured to process an external file.  Below are sample settings to use for processing.

Port=File
Before Import=Execute Command Line & Wait It's Complete
Command Line=c:\bill\wccm\wccm.exe CCM1
File Mask=c:\bill\wccm\outdata.txt
Type=Scheduled
Every=1 Hour
After Import=Delete


Cisco Unified Communications Manager 5.x or later

The Cisco Unified Communications Manager 5.x and later can be configured to deliver its CDR records to an FTP Server.  You can utilize either your own FTP server or the an additional WinLINK FTP Server module.  Please contact our support team to request a trial download of the WinLINK FTP Server at support@callaccounting.ws.

Call Accounting Mate's PBX Communication settings should be configured to process an external file.  Below are sample settings to use for processing.

Port=File
Before Import=No Action
File Mask=c:\bill\wftp\cdr*
Type=Scheduled
Every=1 Hour
After Import=Delete
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News from CallAccounting.ws / IP Office. SwitchVox, eOn Support
« on: November 04, 2010, 09:48:10 AM »
Call Accounting Mate now supports IP Office 6.0,  SwitchVox and eOn.

callaccounting.ws
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Call Accounting Mate Q&A / Re: Answer Position Reporting
« on: August 09, 2010, 01:39:59 PM »
Most of the drivers pre-packaged with the Call Accounting Mate software will report the duration of the call (either the talk time or total connect time of a call).  Please contact our support team at support@callaccounting.ws for additional options that may be available to you.  Please note, the ring time/hold time before the receptionist takes the call must be available in the CDR generated from your phone system.
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Call Accounting Mate Q&A / Re: Com port problems
« on: August 06, 2010, 10:53:29 AM »
Thank you for your inquiry.  If your phone system is delivering CDR data to a serial port on the PC hosting your Call Accounting Mate, you will be able to view the data with HyperTerminal without the CAM software running.  Raw data collection with Call Accounting Mate will still occur even if an incorrect CDR driver is selected.  The data driver will allow you to process your call records once they are collected with the Call Accounting Mate software.

Our support team will be contacting you shorty to provide additional assistance.
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A "Purge Calls" option is available under the Maintenance menu.  Here, you can select the date(s) to purge data from.  Please note, you may wish to make a backup of your call data beforehand.  Once data is purged from your database you may not be able to recover it without a backup.

Please note, in a correction to the post above, the c:\bill\calls.dat file is the database file that will grow with increased call volume.  The bill.exe is the executable; this should not vary in size.

If you require furhter assistance please contact our support team at support@callaccounting.ws
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Call Accounting Mate Q&A / Re: Preceeding # on all Caller ID CDR
« on: June 17, 2010, 01:56:42 PM »
You will likely require an update to the Call Accounting Mate driver you are using to strip off the extra characters when processing your call records.  Please contact our support team regarding your issues at support@callaccounting.ws.  If suitable for emailing, you should provide them with a zipped copy of your smdrlog.txt and billlog.txt files.  Both files will be located in your CAM's C:\bill folder.
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Call Accounting Mate Q&A / Re: CallManager Express
« on: June 02, 2010, 02:14:34 PM »
It is possible to upload an external file into Call Accounting Mate.  However, the software is typically expecting Call Detail Records (CDR) from your phone system.  Please contact our support team at support@callaccounting.ws for additional information and options for the data you have collected.
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Call Accounting Mate Q&A / Re: CO lines/trunks on Call accounting mate
« on: April 22, 2010, 12:51:48 PM »
Call Accounting Mate's Operators/Rates table offers a "CO Line" identifier that can be used to allocate call costs on a per line basis.  Please note, the trunk/line information must be present in the SMDR captured from your phone system to be available for your reporting.

If you have any questions or require any additional assistance configuring your Operators/Rates table please contact our support team at support@callaccounting.ws.
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Call Accounting Mate Q&A / Re: How to assign call rates
« on: March 08, 2010, 01:19:33 PM »
An outline of how to configure your rate table to your local dialing plan can be found in the Startup & Installation Guide below.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf

Call Accounting Mate offers a couple of options to introduce a delay in your call costing.

1. The "Interval Start" field when adding a new rate will allow you to introduce a delay when pricing a call.

2. The PBX Communication screen has a "Duration Correction" field that adjusts the call duration by a pre-denifed amount to allow for call connection delays.

Please contact our support department for further assistance at support@callaccounting.ws.
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Although there is no theoretical limit to the maximum of PBX's CAM can support there are processing limits that you will encounter. If these are large PBX's I would recommend you purchase a CAM license for each PBX and then use access each CAM license via your browser. Additionally, if the PBX's being utilized only support a serial connection then the CAM software will need to be either located at the same location as the phone system or may require a hardware buffer. Since hardware buffers usually cost significantly more than CAM I would recommend you install an additional license of the CAM software at these locations.
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Call Accounting Mate Q&A / Re: CAM with Hotel PMS
« on: December 18, 2009, 10:39:11 AM »
CAM can operate on a computer where other applications are installed and operating. However, we cannot confirm which resources your PMS solution is utilizing. For example, if their are serial port or network port conflicts there may be some adjustments that are required. Please contact our support department for further assistance at support@callaccounting.ws
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Call Accounting Mate Q&A / Re: Invalid license key for installer
« on: December 18, 2009, 10:37:31 AM »
What operating system are you utilizing. There is a Microsoft issue on the 64 bit Windows Server 2003 O/S that caused the registration to reset each time the computer is restarted. We have a very simple registry adjustment that resolves this problem. Please contact our support department at support@callaccounting.ws to obtain this fix.
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Call Accounting Mate Q&A / Re: Automate Account Code Report
« on: December 18, 2009, 10:36:07 AM »
CAM has a built-in Task Scheduler (Job Scheduler) that can be utilized to generate reports automatically and deliver them via email. For information on how to utilize the scheduler try downloading our Installation and Startup Guide which can be found at the following URL.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf

If you have any issues or require assistance please try contacting our support department at support@callaccounting.ws
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Call Accounting Mate Q&A / Re: Compatibility with Server 2008 R2
« on: December 18, 2009, 10:34:02 AM »
Yes CAM is compatible with Server 2008 R2.
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Call Accounting Mate Q&A / Re: CA Mate Genarating Reports Very Slow
« on: December 18, 2009, 10:33:37 AM »
No this product is not dead. We have been working on a new release to this product for the past year. We expect it to be available in the new year!
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Call Accounting Mate Q&A / Re: Service monitor problem
« on: December 18, 2009, 10:31:47 AM »
Have you tried rebooting the computer? If this does not resolve your issue then you may have a database issue. Please contact our support department at support@callaccounting.ws. They can provide you with a database repair tool that may resolve your problem.

Regards,
support@callaccounting.ws
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Asterisk CDR data is customizable and depends on your query and / or configuration. For most asterisk deployments a custom CAM driver is requried. The good news is your are collecting data. Simply email support@callaccounting.ws your c:\bill\smdrlog.txt file and they can provide you an updated driver that will parse your data.
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Call Accounting Mate Q&A / Re: 2 PBX single CAM
« on: September 10, 2009, 10:21:31 AM »
It depends on how far the phone systems are from the CAM computer. If they are close then you may be able to use it with a single CAM license. If they are located more than 200 feet apart you will either need line drivers or you will need to purchase a second CAM license. Since CAM is a web based product you can run reports from any computer in the office connected to the same network. Just simply start internet explorer and enter the IP address and of the CAM computer (followed by its webserver port number if its not 80).

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Call Accounting Mate Q&A / Re: Reports Call Type information
« on: September 10, 2009, 10:19:24 AM »
Try downloading our Installation and startup guide at the following URL.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf

The guide provides step by step instructions on how to configure the operator/rates section of CAM. If you still require assistance please contact our support departmetn at support@callaccounting.ws
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Call Accounting Mate Q&A / Re: Secondary Extension Number
« on: September 10, 2009, 10:16:35 AM »
The best solution would be to update the CISCO driver to convert the long extension number to the short one. Our support department can assist with this. Please email them the following files c:\bill\smdrlog.txt and c:\bill\billlog.txt. Once they receive this they will create a custom driver that will create a single extension number.
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Call Accounting Mate Q&A / Re: SCHEDULE: Last Error Code 0x80020006
« on: September 10, 2009, 10:14:56 AM »
It appears the scheduled job has become corrupted. Try deleting the Scheduled job and re-entering it. If it continues to fail its possible either your installation or database has become corrupted. To fix a corrupt installation perform the following steps

1. Make a backup copy of your c:\bill\calls.dat file.
2. Delete the c:\bill\html folder.
3. Download and re-install the CAM software.

If this does not fix your issue then your database has become corrupted please contact our support department support@callaccounting.ws to receive a database repair tool.

Regards
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Call Accounting Mate Q&A / Re: Specifc Requirements for reporting
« on: September 10, 2009, 10:12:50 AM »
Thank you for your email. Please see answers below.

1. Being able to identify the number of calls that went through a switchboard will depend on your phone systems CDR data. For example, some phone systems only show the last extension that was involved in the call. As a result in these environments its not possible. If your phone system's CDR data shows each leg of the call then CAM can do you what you are asking. Please note a driver update may be required for this to work. If your CDR data shows each leg and this is not working then contact our support department and they will assist with a new driver (support@callaccounting.ws).

2. The availability of missed calls is also dependent on your phone system's CDR data. Some phone systems only generate CDR for calls that are connected. CAM identifies missed calls as incoming calls with zero duration that have a ring time > 0. As a result your CDR must also show ring time. If its not there then we can't report on it. If it is there then a driver update may fix your issue. Please contact our support department (support@callaccounting.ws).

3. Call Waiting times  - This is not a call accounting function. This is a call center function. As a result it is not usually available within CAM.

4. Try using the Statistic Reports. These may give you what you are looking for.

Regards


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Call Accounting Mate Q&A / Re: Import City Numbers in REGION
« on: September 10, 2009, 10:05:41 AM »
There is a way to do this but you will need to write the new City Codes into an SQL query. We can do this for you if you have a valid support contract. Please email us a flat asciii or comma separated file with this information and we will create the SQL file for you.
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Call Accounting Mate Q&A / Re: CAM sooooo slow
« on: September 10, 2009, 10:03:45 AM »
Are  you purging the Raw data when you purge the calls.  CAM keeps a copy of the raw data as well as the calls data. Please purge the Raw data as well. Alternatively you can clear all the Raw data using the Clear System option on the Maintenance menu. Please note if you clear the raw data you will not be able to reparse your data. We recommend you make a back-up copy of the c:\bill\calls.dat file prior to clearing the raw data. This will allow you to recover the raw data if any issues occur.
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Call Accounting Mate Q&A / Re: International call Reports
« on: September 10, 2009, 10:00:38 AM »
The best way to do a report on outgoing internatiional calls would be to use one of the Flexible report options and set the Number / Prefix to the digit patter that identifies an international call. For example from North America most international calls begin with 011 so set the number Prefix option to 011*. For calls originating from outside North America most international calls begin with 00 so se the number prefix option to 00*. Please note, if your phone system includes access codes in front of the digits dialed you will need to insert these at the front of the Number Prefix specified above. If you are unsure of what to enter, look at the Live -> View -> Calls option and locate an international call. Whatever digits appear infront of the 011 or the 00 in the Number field are the access codes.

Regards
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Call Accounting Mate Q&A / Re: Help with ESI System
« on: September 10, 2009, 09:56:12 AM »
I believe you need to change your Port option on the PBX Communications tab to Telnet. Next enter the IP address of the ESI phone system in the Server Name or Address box followed by the Port number in the port box. Next press the Save button.

Once completed make a few test calls and see if any data appears in the Views -> Live -> Raw menu. If data appears here than we are talking to the ESI switch. Next go to the View -> Live -> Calls menu. If data appears here everything is configured properly. If it does not then you are using the wrong driver. If this occurs email your c:\bill\smdrlog.txt file to support@callaccounting.ws and they will provide you with the correct driver.

Regards
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