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Call Accounting Mate Q&A / Red Telephone
« on: April 25, 2008, 11:39:29 AM »
I am attempting to import SMDR data in from my BCM system. I am using the BCM 3.5 driver. Should I be using the generic Norstar driver? I do have the BCM setup to do a Norstart format for CDR. I should mention that I really am only interested in CDR data.
The telephone icon in the tray is what? I notice when I do an import it changes from black to red. Sometimes it appears to flicker as if ringing... Sometimes it's blue... What does all this mean?
The telephone icon in the tray is what? I notice when I do an import it changes from black to red. Sometimes it appears to flicker as if ringing... Sometimes it's blue... What does all this mean?