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Topics - randomandy

Pages: [1]
1
Call Accounting Mate Q&A / Feature Suggestion: More alternate extensions
« on: September 20, 2005, 04:52:17 PM »
When adding users/extensions, it might be rather useful if we could add more than just one "alternate extension" similar to the way we can add many numbers to each contact assignment. A case where it is especially suited is with voicemail ports. The PBX may report extensions 100-108 on an 8 port voicemail, but for purposes of SMDR, we are only interested in representing this with a single "user" name of "voicemail" since there is no functional difference between any of the eight ports.

I consider this only a low priority refinement suggestion. My workaround is to add all the voicemails as users in Department "Voicemail".
2
Call Accounting Mate Q&A / Ring Duration
« on: September 17, 2005, 05:16:07 PM »
I notice that my parser script* stored the ring duration (duration of incoming ring before pickup, I presume), but I don't see that number available in any of the reports. Am I missing it? Or is this a future feature?

*Mitel SX200-ICP(M2)
3
Call Accounting Mate Q&A / Use of assigning trunks to departments?
« on: September 17, 2005, 05:13:37 PM »
I've assigned line names to each of my trunks and also assigned them each to a department. Of what use is it to assign a trunk to a department? The only reports groupings by trunks that I can find are based on the department the individual extension belongs to, -not- which trunk is being used. All the trunk reports are mere listings sorted by trunk but not summarized.

Our users answer calls for multiple deparments. We use PRI so we are mainly interested in the incoming number they dialed to reach us and would like statistics on that. I haven't figured out how.

Can tell me what to try?
4
Call Accounting Mate Q&A / Repeated connection difficulties
« on: September 17, 2005, 04:24:31 AM »
I'm trying to get my first copy of CAM running for my client. Configuring was really simple and it works great but after a few hours keeps diisconnecting somehow. I'm not exactly sure what it is disconnecting from though.

What happens is that the CAM server keeps running just fine. I can view, report, search, etc. But the SMDR data stops being recorded without any warning as if no more calls were taking place even though they actually are.

We are connecting CAM to the phone switch (a Mitel SX200ICP(M2)) using the telnet option. So when this problem arose again today, I opened a command shell and did a raw telnet to the Mitel and had no problem connecting. The Mitel gave me the warning that the connection had been lost previously, and then dumped all the collected SMDR data in its buffer. So I think we rule out a problem with the Mitel.

While trying to get it running again today, we were interrupted by an extended power outage. When the systems started up again, CAM started working again too. A few hours later it stopped again. (by "working", I am still referring to the stopping of SMDR data reception.)

I'm not sure where the problem lies. It's possible there's some intermittant network issue on the host machine, but I am just as suspicious that CAM might be freezing up.

I'd like your assistance in understanding the log file in greater detail.
See my main log appended below:

After my initial successful launch, the SMDR stream stopped at around  09/14 07:43P
After about 09/16/05 16:35:45, following a power cycle, the SMDR stream was working again.
It stopped around 09/16/05 19:02

The lines I wonder about and would like to know the meaning of:
"The system cannot find the file specified."  What file is it looking for that it can't find?

I notice that when it doesn't work, what I get is "No connection could be made because the target machine actively refused it." I -would- think that meant telnet troubles except that when it -does- work, I see at the equivalent position in order the phrase "Database has been initialized successfully", leading me to wonder if the refused connection is actually referring to connecting to the CAM internal database rather than to another machine.

So please help me deduce what this could indicate.

Thank you

------------------------------
Code: [Select]
09/14/05 10:02:13 Starting...
09/14/05 10:02:13 2.6.1.95
09/14/05 10:02:13 Global\{270653-4249-A1A5-18ED0AF938FF}
09/14/05 10:02:13 SMDR library has been loaded successfully.
09/14/05 10:02:13 HTTP engine has been started.
09/14/05 10:02:14 Database has been initialized successfully.
09/14/05 10:02:14 Only one usage of each socket address (protocol/network address/port) is normally permitted.

09/14/05 10:02:14 Trying other port
09/14/05 10:02:14 Port 3771 has been opened successfully
09/14/05 10:02:14 Web service has been started successfully.
09/14/05 10:02:14 Intialization has been done.
09/14/05 10:02:14 The system cannot find the file specified.

09/14/05 16:26:58 Requested driver settings:
09/14/05 16:26:58 id = 1;pbxid = 1;pbxname = Mitel%20SX200-ICP;pbxdesc = ;drivername = Mitel SX-200 ICP(M2).js;driverrootpath = SMDR;driveriddthreshold = 8;driverdurcor = 0;commport = Telnet;commbaud = 61321;commdatabits = 8;commparity = 0;commstopbits = 10;commdtrdsr = 10.100.0.5;commrtscts = ;commxonxoff = 15;exprops = Min;isdeleted = ;commrowlimit = ;
09/14/05 16:26:58 commport = Telnet
09/14/05 16:26:58 commxonxoff = 15
09/14/05 16:26:58 commdtrdsr = 10.100.0.5
09/14/05 16:26:58 exprops = Min
09/14/05 16:26:58 commbaud = 61321
09/14/05 16:26:58 commrowlimit = 13,10
09/14/05 16:26:58 drivername = Mitel SX-200 ICP(M2).js
09/14/05 16:26:58 driverrootpath = SMDR
09/14/05 16:26:58 pbxid = 1
09/14/05 16:26:58 driverdurcor = 0
09/14/05 16:26:58 Communication thread for Telnet has been started.
09/14/05 16:26:58 TTYINFO {bByteSize:0;bFlowCtrl:0;bParity:0;bStopBits:0;dwBaudRate:61321;fConnected:1;fXonXoff:0;}
09/14/05 16:26:58 DCB {BaudRate:0;ByteSize:0;DCBlength:28;EofChar:0;ErrorChar:0;EvtChar:0;fAbortOnError:0;fBinary:0;fDsrSensitivity:0;fDtrControl:0;fDummy2:0;fErrorChar:0;fInX:0;fNull:0;fOutX:0;fOutxCtsFlow:0;fOutxDsrFlow:0;fParity:0;fRtsControl:0;fTXContinueOnXoff:0;Parity:0;StopBits:0;wReserved:0;wReserved1:0;XoffChar:0;XoffLim:0;XonChar:0;XonLim:0;}
09/14/05 16:26:58 WARNING! Data after request done:

09/14/05 16:27:16 Driver library global.jsl[V.3.2] loaded.
09/14/05 16:27:16 Mitel SX-200 ICP(M2) [V1.0] driver loaded.
09/14/05 22:41:07 Port 3771 has been opened successfully
09/14/05 22:41:46 Port 3771 has been opened successfully
09/15/05 00:06:25 Driver library global.jsl[V.3.2] loaded.
09/15/05 00:06:25 Mitel SX-200 ICP(M2) [V1.0] driver loaded.
09/16/05 15:05:58 Driver library global.jsl[V.3.2] loaded.
09/16/05 15:05:58 Mitel SX-200 ICP(M2) [V1.0] driver loaded.
09/16/05 15:16:04 Communication thread for Telnet has been stopped: no extra error information available.
09/16/05 15:16:04 Requested driver settings:
09/16/05 15:16:04 id = 1;pbxid = 1;pbxname = Mitel%20SX200-ICP;pbxdesc = ;drivername = Mitel SX-200 ICP(M2).js;driverrootpath = SMDR;driveriddthreshold = 8;driverdurcor = 0;commport = Telnet;commbaud = 61321;commdatabits = 8;commparity = 0;commstopbits = 10;commdtrdsr = 10.100.0.6;commrtscts = ;commxonxoff = 15;exprops = Min;isdeleted = ;commrowlimit = ;
09/16/05 15:16:04 commport = Telnet
09/16/05 15:16:04 commxonxoff = 15
09/16/05 15:16:04 commdtrdsr = 10.100.0.6
09/16/05 15:16:04 exprops = Min
09/16/05 15:16:04 commbaud = 61321
09/16/05 15:16:04 commrowlimit = 13,10
09/16/05 15:16:04 drivername = Mitel SX-200 ICP(M2).js
09/16/05 15:16:04 driverrootpath = SMDR
09/16/05 15:16:04 pbxid = 1
09/16/05 15:16:04 driverdurcor = 0
09/16/05 15:16:04 Communication thread for Telnet has been started.
09/16/05 15:16:04 TTYINFO {bByteSize:0;bFlowCtrl:0;bParity:0;bStopBits:0;dwBaudRate:61321;fConnected:1;fXonXoff:0;}
09/16/05 15:16:04 DCB {BaudRate:0;ByteSize:0;DCBlength:28;EofChar:0;ErrorChar:0;EvtChar:0;fAbortOnError:0;fBinary:0;fDsrSensitivity:0;fDtrControl:0;fDummy2:0;fErrorChar:0;fInX:0;fNull:0;fOutX:0;fOutxCtsFlow:0;fOutxDsrFlow:0;fParity:0;fRtsControl:0;fTXContinueOnXoff:0;Parity:0;StopBits:0;wReserved:0;wReserved1:0;XoffChar:0;XoffLim:0;XonChar:0;XonLim:0;}
09/16/05 15:16:05 No connection could be made because the target machine actively refused it.

09/16/05 15:17:50 Communication thread for Telnet has been stopped: no extra error information available.
09/16/05 15:17:50 Requested driver settings:
09/16/05 15:17:50 id = 1;pbxid = 1;pbxname = Mitel%20SX200-ICP;pbxdesc = ;drivername = Mitel SX-200 ICP(M2).js;driverrootpath = SMDR;driveriddthreshold = 8;driverdurcor = 0;commport = Telnet;commbaud = 61321;commdatabits = 8;commparity = 0;commstopbits = 10;commdtrdsr = 10.100.0.5;commrtscts = ;commxonxoff = 15;exprops = Min;isdeleted = ;commrowlimit = ;
09/16/05 15:17:50 commport = Telnet
09/16/05 15:17:50 commxonxoff = 15
09/16/05 15:17:50 commdtrdsr = 10.100.0.5
09/16/05 15:17:50 exprops = Min
09/16/05 15:17:50 commbaud = 61321
09/16/05 15:17:50 commrowlimit = 13,10
09/16/05 15:17:50 drivername = Mitel SX-200 ICP(M2).js
09/16/05 15:17:50 driverrootpath = SMDR
09/16/05 15:17:50 pbxid = 1
09/16/05 15:17:50 driverdurcor = 0
09/16/05 15:17:50 Communication thread for Telnet has been started.
09/16/05 15:17:50 TTYINFO {bByteSize:0;bFlowCtrl:0;bParity:0;bStopBits:0;dwBaudRate:61321;fConnected:1;fXonXoff:0;}
09/16/05 15:17:50 DCB {BaudRate:0;ByteSize:0;DCBlength:28;EofChar:0;ErrorChar:0;EvtChar:0;fAbortOnError:0;fBinary:0;fDsrSensitivity:0;fDtrControl:0;fDummy2:0;fErrorChar:0;fInX:0;fNull:0;fOutX:0;fOutxCtsFlow:0;fOutxDsrFlow:0;fParity:0;fRtsControl:0;fTXContinueOnXoff:0;Parity:0;StopBits:0;wReserved:0;wReserved1:0;XoffChar:0;XoffLim:0;XonChar:0;XonLim:0;}
09/16/05 15:17:51 No connection could be made because the target machine actively refused it.

09/16/05 15:17:58 Communication thread for Telnet has been stopped: no extra error information available.
09/16/05 15:17:58 Requested driver settings:
09/16/05 15:17:58 id = 1;pbxid = 1;pbxname = Mitel%20SX200-ICP;pbxdesc = ;drivername = Mitel SX-200 ICP(M2).js;driverrootpath = SMDR;driveriddthreshold = 8;driverdurcor = 0;commport = Telnet;commbaud = 61321;commdatabits = 8;commparity = 0;commstopbits = 10;commdtrdsr = 10.100.0.5;commrtscts = ;commxonxoff = 15;exprops = Min;isdeleted = ;commrowlimit = ;
09/16/05 15:17:58 commport = Telnet
09/16/05 15:17:58 commxonxoff = 15
09/16/05 15:17:58 commdtrdsr = 10.100.0.5
09/16/05 15:17:58 exprops = Min
09/16/05 15:17:58 commbaud = 61321
09/16/05 15:17:58 commrowlimit = 13,10
09/16/05 15:17:58 drivername = Mitel SX-200 ICP(M2).js
09/16/05 15:17:58 driverrootpath = SMDR
09/16/05 15:17:58 pbxid = 1
09/16/05 15:17:58 driverdurcor = 0
09/16/05 15:17:58 Communication thread for Telnet has been started.
09/16/05 15:17:58 TTYINFO {bByteSize:0;bFlowCtrl:0;bParity:0;bStopBits:0;dwBaudRate:61321;fConnected:1;fXonXoff:0;}
09/16/05 15:17:58 DCB {BaudRate:0;ByteSize:0;DCBlength:28;EofChar:0;ErrorChar:0;EvtChar:0;fAbortOnError:0;fBinary:0;fDsrSensitivity:0;fDtrControl:0;fDummy2:0;fErrorChar:0;fInX:0;fNull:0;fOutX:0;fOutxCtsFlow:0;fOutxDsrFlow:0;fParity:0;fRtsControl:0;fTXContinueOnXoff:0;Parity:0;StopBits:0;wReserved:0;wReserved1:0;XoffChar:0;XoffLim:0;XonChar:0;XonLim:0;}
09/16/05 15:17:59 No connection could be made because the target machine actively refused it.

09/16/05 15:21:04 Communication thread for Telnet has been stopped: no extra error information available.
09/16/05 15:21:04 Requested driver settings:
09/16/05 15:21:04 id = 1;pbxid = 1;pbxname = Mitel%20SX200-ICP;pbxdesc = ;drivername = Mitel SX-200 ICP(M2).js;driverrootpath = SMDR;driveriddthreshold = 8;driverdurcor = 0;commport = Telnet;commbaud = 61321;commdatabits = 8;commparity = 0;commstopbits = 10;commdtrdsr = 10.100.0.5;commrtscts = ;commxonxoff = 15;exprops = Min;isdeleted = ;commrowlimit = ;
09/16/05 15:21:04 commport = Telnet
09/16/05 15:21:04 commxonxoff = 15
09/16/05 15:21:04 commdtrdsr = 10.100.0.5
09/16/05 15:21:04 exprops = Min
09/16/05 15:21:04 commbaud = 61321
09/16/05 15:21:04 commrowlimit = 13,10
09/16/05 15:21:04 drivername = Mitel SX-200 ICP(M2).js
09/16/05 15:21:04 driverrootpath = SMDR
09/16/05 15:21:04 pbxid = 1
09/16/05 15:21:04 driverdurcor = 0
09/16/05 15:21:04 Communication thread for Telnet has been started.
09/16/05 15:21:04 TTYINFO {bByteSize:0;bFlowCtrl:0;bParity:0;bStopBits:0;dwBaudRate:61321;fConnected:1;fXonXoff:0;}
09/16/05 15:21:04 DCB {BaudRate:0;ByteSize:0;DCBlength:28;EofChar:0;ErrorChar:0;EvtChar:0;fAbortOnError:0;fBinary:0;fDsrSensitivity:0;fDtrControl:0;fDummy2:0;fErrorChar:0;fInX:0;fNull:0;fOutX:0;fOutxCtsFlow:0;fOutxDsrFlow:0;fParity:0;fRtsControl:0;fTXContinueOnXoff:0;Parity:0;StopBits:0;wReserved:0;wReserved1:0;XoffChar:0;XoffLim:0;XonChar:0;XonLim:0;}
09/16/05 15:21:05 No connection could be made because the target machine actively refused it.

09/16/05 15:26:47 Port 3771 has been opened successfully
09/16/05 15:26:52 Port 3771 has been opened successfully
09/16/05 15:32:19 Communication thread for Telnet has been stopped: no extra error information available.
09/16/05 15:32:19 Requested driver settings:
09/16/05 15:32:19 id = 1;pbxid = 1;pbxname = Mitel%20SX200-ICP;pbxdesc = ;drivername = Mitel SX-200 ICP(M2).js;driverrootpath = SMDR;driveriddthreshold = 8;driverdurcor = 0;commport = Telnet;commbaud = 61321;commdatabits = 8;commparity = 0;commstopbits = 10;commdtrdsr = 10.100.0.5;commrtscts = ;commxonxoff = 15;exprops = Min;isdeleted = ;commrowlimit = ;
09/16/05 15:32:19 commport = Telnet
09/16/05 15:32:19 commxonxoff = 15
09/16/05 15:32:19 commdtrdsr = 10.100.0.5
09/16/05 15:32:19 exprops = Min
09/16/05 15:32:19 commbaud = 61321
09/16/05 15:32:19 commrowlimit = 13,10
09/16/05 15:32:19 drivername = Mitel SX-200 ICP(M2).js
09/16/05 15:32:19 driverrootpath = SMDR
09/16/05 15:32:19 pbxid = 1
09/16/05 15:32:19 driverdurcor = 0
09/16/05 15:32:19 Communication thread for Telnet has been started.
09/16/05 15:32:19 TTYINFO {bByteSize:0;bFlowCtrl:0;bParity:0;bStopBits:0;dwBaudRate:61321;fConnected:1;fXonXoff:0;}
09/16/05 15:32:19 DCB {BaudRate:0;ByteSize:0;DCBlength:28;EofChar:0;ErrorChar:0;EvtChar:0;fAbortOnError:0;fBinary:0;fDsrSensitivity:0;fDtrControl:0;fDummy2:0;fErrorChar:0;fInX:0;fNull:0;fOutX:0;fOutxCtsFlow:0;fOutxDsrFlow:0;fParity:0;fRtsControl:0;fTXContinueOnXoff:0;Parity:0;StopBits:0;wReserved:0;wReserved1:0;XoffChar:0;XoffLim:0;XonChar:0;XonLim:0;}
09/16/05 15:32:19 No connection could be made because the target machine actively refused it.

09/16/05 15:41:34 Communication thread for Telnet has been stopped: no extra error information available.
09/16/05 15:41:34 Requested driver settings:
09/16/05 15:41:34 id = 1;pbxid = 1;pbxname = Mitel%20SX200-ICP;pbxdesc = ;drivername = Mitel SX-200 ICP(M2).js;driverrootpath = SMDR;driveriddthreshold = 8;driverdurcor = 0;commport = Telnet;commbaud = 61321;commdatabits = 8;commparity = 0;commstopbits = 10;commdtrdsr = 10.100.0.5;commrtscts = ;commxonxoff = 15;exprops = Min;isdeleted = ;commrowlimit = ;
09/16/05 15:41:34 commport = Telnet
09/16/05 15:41:34 commxonxoff = 15
09/16/05 15:41:34 commdtrdsr = 10.100.0.5
09/16/05 15:41:34 exprops = Min
09/16/05 15:41:34 commbaud = 61321
09/16/05 15:41:34 commrowlimit = 13,10
09/16/05 15:41:34 drivername = Mitel SX-200 ICP(M2).js
09/16/05 15:41:34 driverrootpath = SMDR
09/16/05 15:41:34 pbxid = 1
09/16/05 15:41:34 driverdurcor = 0
09/16/05 15:41:34 Communication thread for Telnet has been started.
09/16/05 15:41:34 TTYINFO {bByteSize:0;bFlowCtrl:0;bParity:0;bStopBits:0;dwBaudRate:61321;fConnected:1;fXonXoff:0;}
09/16/05 15:41:34 DCB {BaudRate:0;ByteSize:0;DCBlength:28;EofChar:0;ErrorChar:0;EvtChar:0;fAbortOnError:0;fBinary:0;fDsrSensitivity:0;fDtrControl:0;fDummy2:0;fErrorChar:0;fInX:0;fNull:0;fOutX:0;fOutxCtsFlow:0;fOutxDsrFlow:0;fParity:0;fRtsControl:0;fTXContinueOnXoff:0;Parity:0;StopBits:0;wReserved:0;wReserved1:0;XoffChar:0;XoffLim:0;XonChar:0;XonLim:0;}
09/16/05 15:41:35 No connection could be made because the target machine actively refused it.

09/16/05 15:56:56 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

09/16/05 16:35:45 Starting...
09/16/05 16:35:45 2.6.1.95
09/16/05 16:35:45 Global\{270653-4249-A1A5-18ED0AF938FF}
09/16/05 16:35:45 SMDR library has been loaded successfully.
09/16/05 16:35:45 HTTP engine has been started.
09/16/05 16:35:45 Requested driver settings:
09/16/05 16:35:45 id = 1;pbxid = 1;pbxname = Mitel%20SX200-ICP;pbxdesc = ;drivername = Mitel SX-200 ICP(M2).js;driverrootpath = SMDR;driveriddthreshold = 8;driverdurcor = 0;commport = Telnet;commbaud = 61321;commdatabits = 8;commparity = 0;commstopbits = 10;commdtrdsr = 10.100.0.5;commrtscts = ;commxonxoff = 15;exprops = Min;isdeleted = ;commrowlimit = ;
09/16/05 16:35:45 commport = Telnet
09/16/05 16:35:45 commxonxoff = 15
09/16/05 16:35:45 commdtrdsr = 10.100.0.5
09/16/05 16:35:45 exprops = Min
09/16/05 16:35:45 commbaud = 61321
09/16/05 16:35:45 commrowlimit = 13,10
09/16/05 16:35:45 drivername = Mitel SX-200 ICP(M2).js
09/16/05 16:35:45 driverrootpath = SMDR
09/16/05 16:35:45 pbxid = 1
09/16/05 16:35:45 driverdurcor = 0
09/16/05 16:35:45 Communication thread for Telnet has been started.
09/16/05 16:35:45 TTYINFO {bByteSize:0;bFlowCtrl:0;bParity:0;bStopBits:0;dwBaudRate:61321;fConnected:1;fXonXoff:0;}
09/16/05 16:35:45 DCB {BaudRate:0;ByteSize:0;DCBlength:28;EofChar:0;ErrorChar:0;EvtChar:0;fAbortOnError:0;fBinary:0;fDsrSensitivity:0;fDtrControl:0;fDummy2:0;fErrorChar:0;fInX:0;fNull:0;fOutX:0;fOutxCtsFlow:0;fOutxDsrFlow:0;fParity:0;fRtsControl:0;fTXContinueOnXoff:0;Parity:0;StopBits:0;wReserved:0;wReserved1:0;XoffChar:0;XoffLim:0;XonChar:0;XonLim:0;}
09/16/05 16:35:45 Database has been initialized successfully.
09/16/05 16:35:45 Port 3771 has been opened successfully
09/16/05 16:35:45 Web service has been started successfully.
09/16/05 16:35:45 Intialization has been done.
09/16/05 16:35:45 The system cannot find the file specified.

09/16/05 16:36:06 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

09/16/05 16:51:09 Driver library global.jsl[V.3.2] loaded.
09/16/05 16:51:09 Mitel SX-200 ICP(M2) [V1.0] driver loaded.
09/16/05 16:51:09 Call parsing failed for call below:
09/16/05 16:51:09
09/16/05 16:51:09   ******  Check printout for possible data loss  ******

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