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Messages - sdowell

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Call Accounting Mate Q&A / Re: no reports
« on: July 22, 2007, 10:37:40 PM »
Quote from: Administrator on July 18, 2007, 07:30:46 AM
You definitely have the wrong driver selected.  You are collecting raw data but not translating it properly into the main call log.  If you email us your c:\bill\smdrlog.txt and c:\bill\billlog.txt files, we will be more than happy to correct the problem.

Regards,
callaccounting.ws

Thanks for that, the txt files are on the way..
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Call Accounting Mate Q&A / Re: no reports
« on: July 10, 2007, 10:28:21 PM »
I am having no luck with printing reports either, I am into the trial and have live data feeding from a Mitel 3300, I can see the raw data in the smdr log but nothing in the call log, in the main log you can see that the call parsing has failed for each call, I had managed to bring up reports and parse calls on some imported data from the same 3300 but cannot get this to function again either, any advice on whats wrong?? ???
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