Messages

1

Call Accounting Mate Q&A / Specifc Requirements for reporting

« on: January 21, 2009, 06:33:37 AM »

Guys,
I know some of these may be more Call Centre based but is it possible to do the following reports

1)   Number of calls coming through switchboard in any given period.
2)   Number of missed calls (not answered at all) . i know missed calls can be displayed as 0 but can you be more specific
3)   Call waiting times (ie how long it’s taking to answer the phone – we get lots of complaints about this) More of a CC environment I know
4)   Busiest periods (I am pretty sure we can do this one)

Any help would be much appreciated so I can get back to out reception manager and then start the rocess for a PO
Thanks
Paul

2

Call Accounting Mate Q&A / Reports Call Type information

« on: October 21, 2008, 09:22:19 AM »

Hi,

I have added the Departments/Users, removed the US and replaced it with UK in the Operators/Rates and set the number length and number prefix as per the manual.
I get great information from the report except one thing. The call type i get is always LOCAL, even though I can clearly see that the number is national/ international under Dial number section. It is like this in both the Detailed Calls by User and Extension.
Is this reliant on the Tarrif being set as this I did not do as the reason for testing was the reporting functionality ior does it get this from the CDR.
I have Callmanager 5.1

Thanks
Paul