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Call Accounting Mate Q&A / Re: Explanation of Settings ---> Department/Users

« on: November 19, 2008, 07:48:59 AM »

How to generate report with Account Codes Username?.. My system is Avaya.

Here's my sample RAW DATA:


    11/19/2008 13:03:50 1324 0013 7 9 203 0459617048 1037 4283740 3 01 0 1 0 0 0  + COM1
    11/18/2008 18:22:39 1843 0001 7 9 203 09158174434 7512 4283740 3 01 0 1 0 0 0  + COM1
    11/18/2008 18:15:22 1836 0002 7 9 203 09158174434 7512 4283740 3 01 0 1 0 0 0  + COM1

My Department/Users TAB:

http://ryusaki01.multiply.com/photos/album/3/Call_Accounting#1



My Report details:

http://ryusaki01.multiply.com/photos/album/3/Call_Accounting#2



As you can see, User/Code TAB was still Reynaldo Barrera, it should appear as IBAHN since "4283740" code was used.

Even though I've use the 7512 extension under the name of Reynaldo Barrera or any other extension number. How do I generate a report showing a user's account code.