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Topics - Administrator

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61
Call Accounting Mate Q&A / Does CAM allow the same access code to be shared among operators?
« on: September 21, 2004, 05:01:02 AM »
Yes, it is possible to share the same access code between operators. However, a lot of other call accounting systems do not take care of this feature.

In some countries, it is very common to have multiple lines from different telecom operators within the office. To complicate matters further, all the operators may use the same code for IDD/STD/Toll access.
For example, Operator A uses 001 as the international access code and operator B also uses 001 for the international access code. The difference between these two operators lies in the rates that are being charged.

Given the scenario that you have line 1 (CO1) from Operator A and line 2 (CO2) from operator B, you can actually specify in Call Accounting Mate that line 1 uses Operator A rates by default, and line 2 uses Operator B rates by default. This can be easily done with Call Accounting Mate without any hassle.
62
Call Accounting Mate Q&A / Does Call Accounting Mate support Asterisk open source PBX SMDR?
« on: September 21, 2004, 05:00:17 AM »
Yes, Call Accounting Mate supports Asterisk. We use Asterisk as our internet phone system so it is natural for us to support it. We have a Asterisk-CAM section located at http://www.callaccounting.ws/forum/index.php?board=5.0. In addition, Call Accounting Mate ships with Asterisk modules that can be loaded on your asterisk machine to communicate with Call Accounting Mate.
63
Call Accounting Mate Q&A / Does Call Accounting Mate support IP-based SMDR?
« on: September 21, 2004, 05:00:01 AM »
Yes, Call Accounting Mate does support IP based SMDR. Call Accounting Mate supports UDP/TCP/Telnet/Syslog/Comm Port/File based SMDR at the moment. If you need any other communications routine,  please send an email to support@callaccounting.ws and we may already have it or may be able to build it very quickly into the system.
64
Call Accounting Mate Q&A / What is SMDR / CDR output?
« on: September 21, 2004, 04:59:13 AM »
It is an abbreviation for station message-detail recording.

Regardless of their size, most telephone systems output Call Detail Records (CDR). Generally, these are created at the end of a call. But on some phone systems, the data is available during the call. This data is output from the phone system by a serial link known as the Station Message Detail Recording port (SMDR).

Some of the details included in call records are: Time, Date, Call Duration, Number dialed, Caller ID information, Extension, Line/trunk location, Cost, Call completion status.
65
Call Accounting Mate Q&A / Why do you need call accounting systems to be browser based?
« on: September 21, 2004, 04:58:57 AM »
It is simple. Most call accounting systems are installed in server rooms or wiring closets. These are places where the people, who need the call accounting information the most, do not have easy access to. Therefore, either MIS has to print the reports for them or they have to physically go to the server room / wiring closet to print the reports out. However, some modern call accounting systems do provide a LAN version to print reports, but such systems do not allow the complete setup / modification via LAN.

On the other hand, our Call Accounting Mate system allows ALL functions to be accessed using a browser. No extra components need to be installed to access the system. Complete installation / administration of Call Accounting Mate is accomplished using a browser.
66
Call Accounting Mate Q&A / What if I do not want Call Accounting Mate to be on the network?
« on: September 21, 2004, 04:58:24 AM »
No problem. You can install Call Accounting Mate on any stand-alone machine. All interactions with Call Accounting Mate is still via using the web browser of the machine, which the software is installed in.
67
Call Accounting Mate Q&A / Can I run Call Accounting Mate on my corporate server?
« on: September 21, 2004, 04:57:50 AM »
Yes, you can run Call Accounting Mate on your corporate server.

The reason why most PABX vendors do not encourage running call accounting software on the server is because they are not familiar with the Server. Therefore, they will sell you dedicated hardware specially for call accounting purposes. However, this is expensive and a waste of machine power.

Since Call Accounting Mate is a web-based system, there really is no reason not to install it on the server. You can just install Call Accounting Mate on the server, configure it using any browser on the network and off you go.
68
Call Accounting Mate Q&A / What are the minimum requirements to run Call Accounting Mate?
« on: September 21, 2004, 04:57:27 AM »
The minimum requirements are:
- Pentium 286 Machine with 128 MB Ram
- Windows 95/98/2000 Server or Professional / XP
- Serial Connection to PABX
69
Call Accounting Mate Q&A / Call Accounting Mate is a web-based system. Do I need to install a Web Server?
« on: September 21, 2004, 04:57:03 AM »

Our executable contains a web server built-in. This web server is custom built for just our Call Accounting Mate application. It is also more secure then using IIS or Apache. You do not need to have any web server loaded since everything needed is already in our executable.

If you are running a web server however, you can always run the Call Accounting server on port other than port 80.
70
Call Accounting Mate Q&A / You mention you use SQL. Do I have to install a SQL engine to use the software?
« on: September 21, 2004, 04:56:30 AM »
No. We use embedded SQL. The database is SQL compliant. You do not need to install an engine because all the database functions needed to support SQL are built into our executable.

You can still construct standard SQL commands and query the database, if you wish. The embedded SQL is capable of handling up to 2 billion records, which in most cases is sufficient for our clients.

Of course, the other advantage is that you do not need to pay expensive licenses or install complicated software. All you need is our executable.
71
Call Accounting Mate Q&A / Are rates tables customizable for my country?
« on: September 21, 2004, 04:55:38 AM »
We have spent a lot of time making sure that Call Accounting Mate can work around the world. Our rate table is flexible enough to support most of the countries.

Rates tables are also referred to as Tariff Plan. Correct calls cost calculation and dialed numbers parsing depends much on tariff plan, so it is very important to set up correct tariff plan for your contry. By default Call Accounting Mate is supplied with default tariff plan for USA activated. In case when you need to load tariff plan for other country please click on the link below for an instructions.

http://www.callaccounting.ws/howto/How To Load Default Tariff Plan For My Country.mht

If you do have an exceptional situation, please let us know and we will add your required rate types into Call Accounting Mate.
72
Call Accounting Mate Q&A / Is my PBX or switch supported by Call Accounting Mate?
« on: September 21, 2004, 04:54:56 AM »
Yes, Call Accounting Mate can support all PBXs and keyphones that have SMDR output.

We have many templates defined within the software for many manufacturer models.  Sometimes your model may not appear on the list.   Do not be concerned.  We can usually create a new driver within hours of your request.

What do I do if my driver does not appear on the list of available drivers?

1) Select the generic driver "Data Collection Driver"
2) Make sure your connectivity to your telephone system is correct.    We have designed a Startup & Installation Guide for the more common connectivity questions.  The guide can be found at http://www.callaccounting.ws/download.htm
3) Let the software collect some data
4) Email us 2 files at support@callaccounting.ws
       c:\bill\smdrlog.txt
   and
       c:\bill\billlog.txt
5) We will evaluate the data and deterime which current driver to use or develop a new driver for you.

If you can supply us the SMDR output (see below for the definition of SMDR), we can make a driver (normally within a day) to support your PBX and email it to you. And of course, this service is free-of-charge.

Various alternate ways of connecting CAM to a telephone system (Avaya IP Office is used as an example):
http://www.callaccounting.ws/release/CAM to Avaya IP Office Connection.pdf

73
News from CallAccounting.ws / Welcome to Call Accounting Forums
« on: September 20, 2004, 06:22:02 PM »
Hello Everyone,

today we have just installed the forum. With growing number of users around the world, hopefully this becomes a useful medium for developers and users alike to communicate with each other. This section will primarily be used to keep you informed about any new updates to Call Accounting Mate.

Thank you for your support.

San Singhania
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