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Messages - Administrator

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Call Accounting Mate Q&A / Re: No daily report available?
« on: September 10, 2009, 09:52:33 AM »
Issues with dates being interpreted incorrectly have occurred with some drivers. Please verify you are using the latest driver. To download the latest version for your phone system please click the Update PBX driver option from the Support menu within CAM. A list of the latest drivers will be displayed. If you continue to have issues please email your c:\bill\smdrlog.txt and c:\bill\billlog.txt file to our support department ( and they will assist you. Please note you must have a valid support agreement to obtain assistance. If you do not they will provide you with pricing to reactivate support.
Call Accounting Mate Q&A / Re: Telephone Support
« on: September 10, 2009, 09:49:26 AM »
Email support is the primary method for resolving your problems. Support inquiries should be returned within the same business day or by the nexgt morning. If you are experiencing issues with support please email us at

Please note you must have a valid support contract to recieve assistance. 1 year of support is included in the software's purchase price. Renewal notices for additional 1 year terms are automatically sent via email approximately 30 days prior to the expiration of your support agreement. If you require a support contact please call us at 718-576-2066 or email

Call Accounting Mate Q&A / Re: Call classifier - not showing any values!
« on: September 10, 2009, 09:46:03 AM »
This may be caused by 1 of the following issues.

1. Your CAM license has somehow become expired. This can occur if you change your hard drive or try moving th software to another computer. CAM will not reparse data if the license shows as expired.

2. You CAM database is damaged. We have a repair utility that can usually fix this issue.

If you require assistance with either of the above please contact our support department at
Call Accounting Mate Q&A / Re: Taskbar icon constantly red all of a sudden?
« on: September 10, 2009, 09:44:06 AM »
It sounds as though your database is getting very large. Have you tried purging your old parsed and raw call data. CAM keeps both a copy of the original raw data and the parsed data. Depending on which phone system you have this can cause the database to grow very large. To determine the size of your database check the size of the following file.


If it is over 1 GB then it is starting to get large and may require purging to be performed.

What kind of OmniPCX platform are you utilizing. Is it the OXO or OXE version. Each of these platforms can deliver CDR records either via a serial or IP connection. If an IP connection is utilzied then a proprietary protocol is being used by the phone system to deliver the CDR data. We support this proprietary collection method with an add-on data collection module. If you are using an IP connection please email or your Alcatel OmniPCX type (OXO or OXE) and the version number and we will provide you with the appropriate data collection module. If you are using a serial connection then the CAM software should be able to directly connect to the phone system and capture the CDR data.

Call Accounting Mate Q&A / Re: CA Mate Genarating Reports Very Slow
« on: August 12, 2008, 09:48:59 AM »
The next release of CAM is now expected to be release in late 2008. Please continue to check both the forums and our website for details.

Thank you.
Call Accounting Mate Q&A / Re: Calls duration grace period
« on: August 12, 2008, 09:47:16 AM »
Yes this is possible. When building your rates you can specify the Interval Start time. By default this value is set to zero. This implies start pricing the call immediately. If you set this value to 20 then call pricing will not start until 21 seconds. You can vary this value for each call type (i.e. International, Local, Long Distance, etc.). Simply modify the Rates to meet your needs.

If you require assistance with rates please email us at

Thank you.
Call Accounting Mate Q&A / Re: Update System
« on: August 12, 2008, 09:44:29 AM »
All updates are contained within the latest version of the software available on our website. If you recently downloaded the software from our 14-day Trial download page then all the updates are included in your build.

Call Accounting Mate Q&A / Re: Getting "Unknown" in all reports
« on: August 12, 2008, 09:42:20 AM »
The presence of the word "Unknown" on your reports has nothing to do with the phone system. If you do not populate the Department and Users database in the software then the word Unknown will appear on your reports. The CAM software links the extension field in the calls database to the Departments / Users table. If a matching entry cannot be found then the word Unknown will be displayed. This word indicates the software does not know who is assigned to the extension. Simply update this table with your personnel information and the word unknown will disappear. The Department / Users table can be found on the Settings menu.

Please note, you do not have to manually enter your personnel information into CAM. This information can be imported from a CSV file into the software. For details on how to do this download the CAM user guide by selecting the Download User Manual option from the Web menu.

Thank you.
Currently you cannot assign more than one auth code to an extension in CAM. We recommend you make an additional entry in the Department / Users table that has the same user name information but a phatom extension number. Then add your additional auth code information to this record.

We have forwarded this information to the development team.

Continue to monitor our web site and this forum for more details.

Thank you.
Call Accounting Mate Q&A / Re: Ring delay reporting
« on: August 12, 2008, 09:36:28 AM »
There is a Ring field in the CAM database. Additionally, if you are using the latest Norstar driver it will store the ring information i the CAM database. Unfortunately the information is currently not available for reporting. The next release of CAM expected in late 2008 is expected to have this capability. Please continue to check our website regularly for information regarding this new version.

Thank you.
Call Accounting Mate Q&A / Re: Red Telephone
« on: August 12, 2008, 09:34:31 AM »
The driver you utilize to process BCM data will vary depending on your configuration of your BCM. The BCM can be configured to generate data in either SL-1 or Norstar format. The recommended drivers for each format are as follows:

1. Norstar Format - Nortel Norstar Series General Driver
2. SL-1 Format - Nortel SL-1 Series General Driver.

Both of these drivers can be downloaded via our CAM software by using the following options.

1. Select the Update PBX Driver option from the Support menu.
2. Locate and select the desired driver.
3. Press the Install button.

Please note, once downloaded you will need to update your PBX Communication settings - Driver tab to reflect the new driver. Additionally you can reparse previously captured data using the SMDR Reparser option from the Administration menu.

We can also provide you with an additionally tool to automatically retrieve the data from your BCM. Please contact for details.

If you have any additional questions or concerns please email

Thank you.
Call Accounting Mate Q&A / Re: Caller ID Reporting
« on: August 12, 2008, 09:27:43 AM »
CAM does have the ability to capture and report on Caller Id information. The availability of this information depends on the driver you are utilizing. Some of the older drivers distributed with the system do not process the Caller Id Information. Please try updating to a later version of the driver by using the following steps.

1. Select the Update PBX Driver option from CAM's support menu.
2. Locate and select the desired driver.
3. Please note the new driver may have a different name than your previous driver. Even if the driver name is the same you must  update your PBX Communication Settings -> Driver tab settings. Select the new Driver and then press the Save button. Do this step even if the driver name has not changed.
4. You can reparse your old data by selecting the SMDR Reparser option from the Administration menu. Next select the amount of data you wish to reparse. Additionally, be sure to activate the Use this Driver option and set the drop down box to the new driver name. Press the OK button to reparse the data. This operation can take a long time (depends on the amount of data).

If this does not resolve your issue then please send sample data (i.e. your c:\bill\smdrlog.txt file) to and they will make a new driver for you.

Thank you.
Call Accounting Mate Q&A / Re: How to manually import Asterisk cdr
« on: August 12, 2008, 09:21:13 AM »
The format of the data manually retreived from an Asterisk system is different than the format retrieved using the SQL connection method detailed in our documentation.

As a result the Import method will fail unless you select a different Asterisk driver that supports your manually collected data format. Since Asterisk is so flexible the format of this data can vary for each customer (depends on your configuration). If you require a driver for this format please email sample data to and we will create one for you.

Please note, we do not recommend collection of Asterisk data utilizing this method. Instead please use the method detailed in our documentation.

Thank you.
Call Accounting Mate Q&A / Re: Is the Cisco UC500 supported by CAM?
« on: August 12, 2008, 09:17:00 AM »
Yes the CAM software does support hte Cisco UC500. Data can be captured from this platform using either a SysLog connection or an FTP connection.

If you require assistance with configuration or implementation of our solution on this platform please email us at

Thank you.
Call Accounting Mate Q&A / Re: Siemens Hipath 3500 V7.0
« on: August 12, 2008, 09:13:35 AM »
CAM does support the Siemens HiPath 3500. Have you configured the Siemens switch to deliver the data to an IP address and a Port or is the switch configured as a socket listener. Depending on the method selected different configuration settings are required within CAM.

If the Siemens switch is configured to send the data to an IP Address then please use the following steps.

1. Select the PBX Communications settings option from the Configuration menu.
2. Click the Port tab.
3. Set the Port drop down list box option to TCP.
4. Set the Port text box to the Port number configured in your Siemens PBX.
5. Press the Save button.

If the Siemens switch is configured as a Socket listener (i.e. CAM must connect to it before it starts sending data) then use the following steps.

1. Select the PBX Communications settings option from the Configuration menu.
2. Click the Port tab.
3. Set the Port drop down list box option to Telnet.
4. Set the Server Name or Address box to the IP Address of the Siemens PBX.
5. Set the Server Port to the Port number configured in your Siemens PBX.
6. Press the Save button.

Please note, CAM will not collect data if the trial period has expired. If you need to have a trial period extend please contact our support group at

We apologize for the delay in responding but unfortunately we were experiencing issues with our servers. For fast, immediate responses please email your questions directly to our support department at

Thank you.

Call Accounting Mate Q&A / Re: Cisco CallManager Compatibility
« on: July 09, 2008, 11:42:45 PM »
Call Accounting Mate (CAM) is compatible with Cisco 3.x, 4.x, 5.x, and 6.x. However the connection and data retrieval methods vary differ.
Cisco Call Manager 3.x, 4.x
Please use the following instructions to retrieve data from the Cisco Call Manager 4.x platform.
Cisco Call Manager 4.x supports collection of CDR data via an ODBC connection. In order to utilize CAM with Cisco Call Manager 4.x you will need to download a third party Cisco Call Manager data collection add-on module. You can download this collection tool by clicking on the following URL:

Additionally, you should download the following document which details how to utilize this application with Call Accounting Mate. If you have any questions or require addtional information please contact us.

Cisco Call Manager 5.x, 6.x
Call Manager 5 or later (including 6.x) does not support the collection of records via an ODBC connection. As a result you can no longer utilize the WinLINK for Cisco Call Manager data collection software with Call Manager 5 or later. However, Call Manager 5 or later can be configured to deliver the CDR records to an FTP/SFTP Server at regular scheduled intervals. To implement CAM with Call Manager 5 or later you will require an FTP/SFTP Server. You can utilize your own or we can provide you with a third party FTP Server. Once the FTP Server is installed you must configure your Call Manager to push the records to the FTP/SFTP Server. Next, the PBX Communications Settings of CAM must be reconfigured with the location and file mask of the files being uploaded to the FTP/SFTP server. Finally, you must download and install the latest Cisco Call Manager 5/6 driver from our website. To download this driver please use the following steps.

1. Launch the CAM software.
2. Select the Update PBX Driver option from the Support menu.
3. Locate and select the Cisco Call Manager General Driver.
4. Press the Install button.
5. Select the PBX Communications option from the Configuration menu.
6. Click the Port tab.
7. Set the Port drop down option to File.
8. Set the Before Import option to No Action.
9. Set the File Mask option to match the file names being uploaded by the Call Manager.
10. Set the Type option to Scheduled and the Every option to the desired collection frequency (i.e. Every 1 hour).
11. Set the After Import option to either Rename File or Delete File.
12. Click the Driver tab.
13. Change the Driver name to Cisco Call Manager Gernal Driver.
14. Press the Save button

If you have any questions or require additional information please contact us.
It sounds like you have the software configured correctly but are using an incorrect driver. Please email a copy of your c:\bill\smdrlog.txt file to and they will determine which driver you require.

Please note, you can download the latest drivers by clicking the Update PBX Driver option from the Support menu

Call Accounting Mate Q&A / Re: How many PBX's can be connected at once
« on: March 11, 2008, 01:01:03 PM »
Call Accounting Mate can support more than one PBX connection. However if your PBXs are deployed at multiple locations and utilize an Serial Port (RS-232) then it is unlikely you will be able to connect them to a single Call Accounting Mate system. For this type of environment you may need to deploy additional hardware or purchase a copy of CAM for each site. Please email us at with a list of each PBX type deployed and the type of connections being used to generate and capture SMDR. Once we receive this information we can determine if we can support this through a single CAM license.
Call Accounting Mate Q&A / Re: Reporting
« on: March 11, 2008, 12:57:58 PM »
You can modify reports by creating a new report template. However, not all reports can be modified. What reports are you running?

The Miss field identifies incoming calls with zero duration. There are other ways to identify abandoned calls. However, please note, not all phone systems support this. This capability is only available when the SMDR/CDR information identifies an abandoned call. If you provide us with the type of phone system you are using we can provide you with details as to whether abandoned call counts can be determined and how. Please note, if possible it may require a driver update to support it. If this is the case then email a sample of your smdr data (c:\bill\smdrlog.txt file) to and we examine it and create an updated driver.

Thank you.
Call Accounting Mate Q&A / Re: Help with transferred calls
« on: October 22, 2007, 10:28:08 AM »
Dear sir,

There may be a problem with the PBX CDR data, the driver or the report.  We could determine conclusively by examining a sample of your data.

Please email  c:\bill\smdrlog.txt and c:\bill\billlog.txt to our support ( and we will be happy to investigate.

Call Accounting Mate Q&A / Re: Not a professional
« on: October 22, 2007, 10:26:08 AM »
This is software for tracking telephone calls - call accounting.  If you would like to install and use the software, you may download a trial here:

If you email the files:


We will compare the data against our huge library of drivers and send you the appropriate one.

The software can be moved to another computer but you will need to re-register the product (within 14 days) because it reverts to a trial version once you move to a new processor.

There is a fee for re-registration.

Call Accounting Mate Q&A / Re: Panasonic KX-TDA200 and wrong date
« on: July 19, 2007, 09:14:52 AM »
Your problem is the result of a driver translation issue.   Please contact us for a new driver at
Call Accounting Mate Q&A / Re: no reports
« on: July 18, 2007, 07:30:46 AM »
You definitely have the wrong driver selected.  You are collecting raw data but not translating it properly into the main call log.  If you email us your c:\bill\smdrlog.txt and c:\bill\billlog.txt files, we will be more than happy to correct the problem.

Call Accounting Mate Q&A / Re: CDR collection
« on: July 18, 2007, 07:28:38 AM »
If your trial version has expired, the data would not be collected on your system.

You should try sending 2 files to


This will allow our technicians to determine if your trial has expired.   You may also have a problem with the wrong driver being selected to translate the data.  We will examine the logs and provide feedback.
Call Accounting Mate Q&A / Re: Long-distance calls
« on: July 18, 2007, 07:26:36 AM »
If you submit a request to our, we will create a rate file template for you to import into your software.  You will need to specify and provide your rate sheet information for all call types (and various access codes, if used).

CAM uses SQLite as an embedded database engine.  There is no current method of transitioning to SQL 2000
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