Messages

61

Endorsements / Endorsement

« on: July 18, 2007, 07:20:12 AM »

Dear Call Accounting Software developers,
I have been trying out your outstanding software,and I am astonished by its flexibility and reliance so thank you very much for creating this masterpiece.

Thank you so much.
Sincerely,
MOHAMMED RIADH
Technician
WOUROUD GROUP.

62

News from CallAccounting.ws / Support for Nortel BCM, Cisco Call Manager Express, Avaya IP Office and more

« on: May 24, 2007, 12:00:44 AM »

Call Accounting Mate now supports many new PBX, IP and hybrid systems.  Some PBX systems have proprietary protocols for which we have designed special plug-ins and drivers.

We now support Nortel BCM, Cisco Call Manager/Express, Avaya IP Office, Talkswitch, Adtran and many more.

Visit our download section for connectivity information.

Regards,
callaccounting.ws

63

Call Accounting Mate Q&A / Re: Different Graphing options and how to change/create them

« on: May 23, 2007, 11:51:07 PM »

The current report set is hardcoded.  We will be introducing new reporting features in a future version.

Regards,
callaccounting.ws

64

Call Accounting Mate Q&A / Re: Long-distance calls

« on: May 23, 2007, 11:50:07 PM »

You may want to use a combination of filter criteria (number dialed, cost, call direction) etc...

Usually toll free calls would be zero cost.  Call direction should be set to outgoing. 

Regards
callaccounting.ws

65

Call Accounting Mate Q&A / Re: Maximum Database Size

« on: May 23, 2007, 11:48:11 PM »

You will need to determine what management wants to do with the data.  If you wish to archive or purge the data, you can do so periodically using the Maintenance tools.

Regards,
callaccounting.ws

66

Call Accounting Mate Q&A / Re: syslog CDRs and call direction

« on: May 23, 2007, 11:46:41 PM »

We do have various methods of identifying call direction.  We use special scripting to create the logic.  Sometimes the drivers need to be customized for the customer implementation.  You may need to collect a sample of the data and email us the records for us to fully compare the data to the available drivers.

The files c:\bill\smdrlog.txt and c:\bill\billlog.txt contain the required data.

Email the samples to support@callaccounting.ws

Regards,
Administrator

67

Call Accounting Mate Q&A / Re: Upgrading number of extensions

« on: March 20, 2007, 09:29:10 AM »

As your company grows the CAM software grows along with you. We offer upgrades from any size of CAM to any larger size of CAM. You pay only the difference between the price of your current license and your new larger license.

If you require an upgrade email sales@callaccounting.ws and we will provide you with a link to a portal on our website where updates can be purchased online.

Thank you.
sales@callaccounting.ws

68

Call Accounting Mate Q&A / Re: How to get accounting tickets from OXO??

« on: March 16, 2007, 03:37:56 PM »

I believe the OXO platform utilizes a socket to deliver its call record tickets. Please try making a telnet connection to the platform and then issuing the following command.

eaccclt -cpu -192.168.0.100  (where 192.168.0.100 is replaced with the IP address of the computer operating the telnet session).

If the above works you should be change the IP address to that of the CAM computer and utilize a socket connection in CAM to capture the data. Alternatively you could utilize a serial connection to the OXO box to capture your data.

69

Call Accounting Mate Q&A / Re: Loading module cdr_camate.so failed

« on: March 01, 2007, 10:59:34 AM »

Please refer to the following post on in our forums for issues involving asterisk configurations.

http://www.callaccounting.ws/forum/index.php?topic=13.0

If you continue to experience problems please email our support desk at support@callaccounting.ws

70

Call Accounting Mate Q&A / Re: Is CAM Daylight Savings Time Ready?

« on: March 01, 2007, 10:58:04 AM »

The Call Accouting Mate software solutions utilize the date and time provided by the telephone system manufacturers and/or your windows operating system. As such no patch is required to the Call Accounting Mate software to support the new daylight savings times.

Customers are advised to contact their equipment vendors to ensure that the daylight savings time is accurately configured in their telephone systems. Additionally customers must also ensure their windows operating system has the lastes updates installed as Microsoft has released a patch to resolve the change to daylight savings time. Please refer to the folllowing link for more details on updating your operating system.

http://support.microsoft.com/gp/cp_dst

71

Call Accounting Mate Q&A / Re: Explanation of Settings ---> Department/Users

« on: March 01, 2007, 10:51:34 AM »

Leaving the extension field blank can cause issues with your extension reporting. If you are not generating extension reports then you can leave this field blank.

We recommend you populate this field with the users actual extension number. Please note, you can not enter the same extension number twice. If the extension is shared amongst multiple users with unique account codes then enter a phantom extension number into this field (i.e if the shared extension number is 222 then enter 9222 or 99222).

 

72

Call Accounting Mate Q&A / Re: Auth Code

« on: March 01, 2007, 10:48:28 AM »

Call Accounting Mate is compatible with auth codes on the Panasonic KTXA 616 system.
 
Please ensure you have downloaded the latest driver from our website. To download the driver please perform the following steps.
 
1. Install and launch the CAM software
2. Select the Update PBX Driver option from the Support menu.
3. Select the Panasonic KXT616 driver from the update list and install it.
 
If this does not resolve the problem then please place a few test calls utilizing account codes and then email us the c:\bill\smdrlog.txt file. This file contains a copy of your test call records. We use this file to make changes to the driver to support the Panasonic auth codes.
 

73

Call Accounting Mate Q&A / Re: seting up multiple rates for one call

« on: February 02, 2007, 09:50:02 AM »

Rates can be applied in a number of ways and are dependent on your particular configuration.  If you email our support team, we will provide you with specific examples (support@callaccounting.ws).

Please include system information such as access code, dialing patterns and time of day (if discounts need to be applied).

Regards,
administrator.

74

Call Accounting Mate Q&A / Re: Maximum Database Size

« on: February 02, 2007, 09:47:43 AM »

The database is SQLite. The size of the database can go to a terabyte or more however you have to recognize that the more data you put in your system the more memory is necessary to retain speed.

The speed of your system is far more dependent on your processor and RAM than it is on the SQLite database.

You may want to set a policy for purging calls every 3-4 months to avoid carrying data that is no longer necessary. 

Regards,
Administrator

75

Call Accounting Mate Q&A / Re: Export Country-code?

« on: January 10, 2007, 02:52:46 PM »

Our country codes are stored in an SQLite database.  If you wish for us to import your data, please submit your file to our support team and they will create a script for you to use.

support@callaccounting.ws

76

Call Accounting Mate Q&A / SPAMMERS! PLEASE READ!

« on: December 08, 2006, 09:59:43 AM »

Spammers:

Please do not post any links that are not relevant to callaccounting.ws or Call Accounting Mate! 

We do not take kindly to spammers posting adult content, links to promotional items and self-promotion.   We record every poster's IP address.  If we discover inappropriate posts they will be deleted and you will be banned.   Illegal posts will be submitted to the authorities.

callaccounting.ws

77

Call Accounting Mate Q&A / Re: CA Mate Genarating Reports Very Slow

« on: December 08, 2006, 09:52:41 AM »

CAM will have a new SQLite version 3.x in the new year.  It will also have a new report writer.  You will find performance increased.

Regards,
callaccounting.ws

78

Call Accounting Mate Q&A / Re: CA Mate Genarating Reports Very Slow

« on: December 04, 2006, 11:46:16 PM »

Dear Sir,

There are many things that can contribute to slowdown in reporting.  You may want to look at the number of calls in the entire database.  You may want to purge historical months that are no longer necessary.  You may need to look at the RAM available (and increase it to 1024 MB) on the CAM host for processing reports.  Additionally, if the report is being generated during a peak period of time (or there are more than 1 user) running reports in an active environment like this one, it could cause a slowdown.

Remember, this is a browser based application with a real time data collection module.  If calls are entering the system, precedence is given to the incoming data.   You may want to try scheduling your reports to run automatically rather than wait for them to complete.

Regards,
callaccounting.ws

79

Call Accounting Mate Q&A / Re: Can I run Call Accounting Mate on my corporate server?

« on: November 23, 2006, 01:49:58 AM »

Our software is 100% browser based.  You can review an online demo or download the relatively small footprint to your own system (without impact).

http://Http://www.callaccounting.ws/download.htm

80

Endorsements / Customer Care

« on: November 16, 2006, 03:40:50 PM »

By the way, your company has one of the most responsive Tech Support departments that I have had the pleasure of working with in a long time.
 
Many software company support centers have become automated to the point that you cannot get to a person to actually speak with, and if you do get to that person they are all to often reading a step-by-step troubleshooting manual that does not help in resolving the problem.
 
In your case, I did not have to go through that process, but more so, was able to speak with someone who worked on the problem until it was resolved and was both friendly and pro-active in the process.
 
Thanks again for your assistance.  I am now getting the exact information out of my telephone system that I needed.
 
Terry Ross
Walters Balido & Crain, L.L.P.

81

Endorsements / Board Launch

« on: November 16, 2006, 03:39:11 PM »

We would like to thank all our customers who have written many kind letters and emails about our product and services. We are offering this board for you to post your positive experiences with Call Accounting Mate and callaccounting.ws.

Thank you for your support!

Regards,
Administrator

82

Asterisk Integration / Re: Configuring billable extension and call direction for Asterisk-MySQL driver

« on: November 01, 2006, 09:08:00 AM »

We have a section on costing in our Startup and Installation Guide (that explains call costing) found here:
http://www.callaccounting.ws/download.htm

If you require further assistance, please email us at support@callaccounting.ws  the file c:\bill\calls.dat  (zipped) or post an example here and we will attempt to provide a resolution.

Regards,
callaccounting.ws

83

Call Accounting Mate Q&A / Re: Costing of Incoming Calls

« on: November 01, 2006, 08:46:38 AM »

Yes it can be done.

We have some sample configurations in our Startup and Installation Guide located at:
http://www.callaccounting.ws/download.htm

Incoming calls can be masked or grouped based on digit length, pattern, access etc.  We just need to determine what pattern to follow.

Perhaps you may want to send us your c:\bill\calls.dat file for review.   We can help in constructing a solution.

Please email a zipped copy to support@callaccounting.ws

Regards,
administrator

84

Call Accounting Mate Q&A / Re: Department vs. User : Security and View Restrictions

« on: November 01, 2006, 08:43:52 AM »

Bateleur,

I believe you are trying to allow each user to view their own calls only.   Certainly at the user level, you should be able to mask out all calls not made by the logged in user.   If you are having problems, please remit the file c:\bill\calls.dat (compressed in zip preferrably) and we will look at the problem.

Send the information to support@callaccounting.ws

Thank you,
administrator.

85

Exporting Records to Other Applications and Posting to PMS Systems / Export Call Accounting Mate Records to TEXT, XML, CSV

« on: October 22, 2006, 11:10:03 PM »

If your application requires a special import from Call Accounting Mate, please contact us and we will email you a special tool designed for your file format requirement.

support@callaccounting.ws

86

Call Accounting Mate Q&A / Re: no reports

« on: October 22, 2006, 11:07:32 PM »

Please email us 2 files:
c:\bill\billlog.txt
and
c:\bill\smdrlog.txt

This will tell us if there is an error in the driver.   

You can email the files to support@callaccounting.ws

87

News from CallAccounting.ws / MSN Support for Call Accounting Mate

« on: October 06, 2006, 09:07:39 AM »

In order to assist our customers with basic questions more quickly, we have created a special hotmail account (callaccounting.ws@hotmail.com) which we frequently monitor live.

This new service is not always online but is available. It is primarily for general sales inquiries and software feature questions.

Here is how to register:
http://www.callaccounting.ws/call_accounting_msn_chat.htm

88

Asterisk Integration / Excellent Resource on Setting Up CDR on Your Asterisk Box

« on: October 05, 2006, 08:30:02 AM »

http://www.voip-info.org/wiki/view/Asterisk+cdr+odbc

89

Call Accounting Mate Q&A / How to get records from Nortel BCM

« on: September 26, 2006, 01:15:34 PM »

Nortel BCM can be configured to deliver call records to via FTP Push.  It can deposit the records in a directory of your choice.  Consult your system administrator to configure your system for this option.

Call Accounting Mate can then use the Port=file option to translate the data.

The best driver for Norstar format on BCM is:  Nortel Norstar Series General Driver  (installed with your download).


If you wish to poll the data, you will need third party software from RSI.  You can contact us and we will arrange a trial download at support@callaccounting.ws.   

Documentation:
http://www.callaccounting.ws/release/Call%20Accounting%20Mate%20(BCM%20CDR%20Pull).pdf

90

Exporting Records to Other Applications and Posting to PMS Systems / Interface to CAM using XML

« on: September 26, 2006, 12:45:59 PM »

Third party software can query CAM for its call records:
http://www.callaccounting.ws/forum/index.php?topic=84.0