Recent Posts

41

Call Accounting Mate Q&A / Re: CO lines/trunks on Call accounting mate

« Last post by Administrator on April 22, 2010, 12:51:48 PM »

Call Accounting Mate's Operators/Rates table offers a "CO Line" identifier that can be used to allocate call costs on a per line basis.  Please note, the trunk/line information must be present in the SMDR captured from your phone system to be available for your reporting.

If you have any questions or require any additional assistance configuring your Operators/Rates table please contact our support team at support@callaccounting.ws.

42

Call Accounting Mate Q&A / CO lines/trunks on Call accounting mate

« Last post by timo on April 12, 2010, 02:59:44 AM »

hi
I would like to know how to cost calls based on the CO trunk used. Some PBX users will make calls to different carriers using trunks which have different tarrifs for the same destination.
Can we bill calls based on the trunk used for the call?

Regards
TIMO

43

Call Accounting Mate Q&A / Davids

« Last post by Davids on April 07, 2010, 01:17:03 AM »

when i send message it shows "message error" but infact other person recieves message normally. It is doing for last week i don't know whats the problem is. Please help me.

44

Call Accounting Mate Q&A / Re: How to assign call rates

« Last post by Administrator on March 08, 2010, 01:19:33 PM »

An outline of how to configure your rate table to your local dialing plan can be found in the Startup & Installation Guide below.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf

Call Accounting Mate offers a couple of options to introduce a delay in your call costing.

1. The "Interval Start" field when adding a new rate will allow you to introduce a delay when pricing a call.

2. The PBX Communication screen has a "Duration Correction" field that adjusts the call duration by a pre-denifed amount to allow for call connection delays.

Please contact our support department for further assistance at support@callaccounting.ws.

45

Call Accounting Mate Q&A / How to assign call rates

« Last post by tomj on March 02, 2010, 11:10:09 AM »

How do you assign call tariff rates to IDD (International), NDD (National) and LOCAL calls?
I see "No rates assigned to the element” but it is not clear how I add, edit or delete call tariffs based on the dialled number(s).

In the event that CO Trunk lines do not provide answer supervision is there anyway to allow say 10 seconds for call set-up and ring?

46

Call Accounting Mate Q&A / Re: How do I access Call Accounting Mate in a network with a PC using a browser?

« Last post by adjmcloon on January 22, 2010, 10:48:16 AM »

I have an issue where if I'm not logged in to the call accounting box (either directly or through RDP), the website for call accounting will shut down.  I have to log back in to get it to work.

I have put call accounting in startup, and also set a task for it to run when the computer starts up.  Anyone else having this issue?

47

Exporting Records to Other Applications and Posting to PMS Systems / Re: Max. number of PBX sessions.

« Last post by Administrator on December 18, 2009, 10:42:49 AM »

Although there is no theoretical limit to the maximum of PBX's CAM can support there are processing limits that you will encounter. If these are large PBX's I would recommend you purchase a CAM license for each PBX and then use access each CAM license via your browser. Additionally, if the PBX's being utilized only support a serial connection then the CAM software will need to be either located at the same location as the phone system or may require a hardware buffer. Since hardware buffers usually cost significantly more than CAM I would recommend you install an additional license of the CAM software at these locations.

48

Call Accounting Mate Q&A / Re: CAM with Hotel PMS

« Last post by Administrator on December 18, 2009, 10:39:11 AM »

CAM can operate on a computer where other applications are installed and operating. However, we cannot confirm which resources your PMS solution is utilizing. For example, if their are serial port or network port conflicts there may be some adjustments that are required. Please contact our support department for further assistance at support@callaccounting.ws

49

Call Accounting Mate Q&A / Re: Invalid license key for installer

« Last post by Administrator on December 18, 2009, 10:37:31 AM »

What operating system are you utilizing. There is a Microsoft issue on the 64 bit Windows Server 2003 O/S that caused the registration to reset each time the computer is restarted. We have a very simple registry adjustment that resolves this problem. Please contact our support department at support@callaccounting.ws to obtain this fix.

50

Call Accounting Mate Q&A / Re: Automate Account Code Report

« Last post by Administrator on December 18, 2009, 10:36:07 AM »

CAM has a built-in Task Scheduler (Job Scheduler) that can be utilized to generate reports automatically and deliver them via email. For information on how to utilize the scheduler try downloading our Installation and Startup Guide which can be found at the following URL.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf

If you have any issues or require assistance please try contacting our support department at support@callaccounting.ws