Recent Posts

71

Call Accounting Mate Q&A / International call Reports

« Last post by D.stype on October 08, 2009, 02:14:15 PM »

Same problem here for a couple of days. International call to China, I can hear the other end, but the other party can not hear me.  No problem with domestic calls.

72

Call Accounting Mate Q&A / Re: Export Country-code?

« Last post by ladylhyn03 on October 04, 2009, 11:22:23 PM »

Country codes are short alphabetic or numeric geographical codes developed to represent countries and dependent areas, for use in data processing and communications. Even in exporting, there are also a country code for different country destination.




_________________
Atlas international

73

Exporting Records to Other Applications and Posting to PMS Systems / Max. number of PBX sessions.

« Last post by hakeem on October 04, 2009, 09:01:26 AM »

My Dear.

How many PBX sessions can be built simaltenously using one accounting system (PBXs support TCP/CDR)?

we have 8 pbxs connected together over IP (Nortel, cisco and AVAYA). So this also required different type of settings  to communicate with them.

Regards

74

Call Accounting Mate Q&A / Re: CAM sooooo slow

« Last post by smhfc on September 11, 2009, 02:25:03 PM »

Yes, I purge the raw data too. I've resolved to purging once a month and it seemed to be quicker logging in and to enter the purge dates but takes a long time to purge - hours; and this month I got this error trying to purge twice"Indexed columns are not unique". It  takes me hours to purge and now I'm not even sure if it's actually purging. I haven't had the time to try it again. Do you know what is causing this message and how to speed it up?

75

Asterisk Integration / Re: Configuring billable extension and call direction for Asterisk-MySQL driver

« Last post by Administrator on September 10, 2009, 10:26:49 AM »

Asterisk CDR data is customizable and depends on your query and / or configuration. For most asterisk deployments a custom CAM driver is requried. The good news is your are collecting data. Simply email support@callaccounting.ws your c:\bill\smdrlog.txt file and they can provide you an updated driver that will parse your data.

76

Call Accounting Mate Q&A / Re: 2 PBX single CAM

« Last post by Administrator on September 10, 2009, 10:21:31 AM »

It depends on how far the phone systems are from the CAM computer. If they are close then you may be able to use it with a single CAM license. If they are located more than 200 feet apart you will either need line drivers or you will need to purchase a second CAM license. Since CAM is a web based product you can run reports from any computer in the office connected to the same network. Just simply start internet explorer and enter the IP address and of the CAM computer (followed by its webserver port number if its not 80).

77

Call Accounting Mate Q&A / Re: Reports Call Type information

« Last post by Administrator on September 10, 2009, 10:19:24 AM »

Try downloading our Installation and startup guide at the following URL.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf

The guide provides step by step instructions on how to configure the operator/rates section of CAM. If you still require assistance please contact our support departmetn at support@callaccounting.ws

78

Call Accounting Mate Q&A / Re: Secondary Extension Number

« Last post by Administrator on September 10, 2009, 10:16:35 AM »

The best solution would be to update the CISCO driver to convert the long extension number to the short one. Our support department can assist with this. Please email them the following files c:\bill\smdrlog.txt and c:\bill\billlog.txt. Once they receive this they will create a custom driver that will create a single extension number.

79

Call Accounting Mate Q&A / Re: SCHEDULE: Last Error Code 0x80020006

« Last post by Administrator on September 10, 2009, 10:14:56 AM »

It appears the scheduled job has become corrupted. Try deleting the Scheduled job and re-entering it. If it continues to fail its possible either your installation or database has become corrupted. To fix a corrupt installation perform the following steps

1. Make a backup copy of your c:\bill\calls.dat file.
2. Delete the c:\bill\html folder.
3. Download and re-install the CAM software.

If this does not fix your issue then your database has become corrupted please contact our support department support@callaccounting.ws to receive a database repair tool.

Regards

80

Call Accounting Mate Q&A / Re: Specifc Requirements for reporting

« Last post by Administrator on September 10, 2009, 10:12:50 AM »

Thank you for your email. Please see answers below.

1. Being able to identify the number of calls that went through a switchboard will depend on your phone systems CDR data. For example, some phone systems only show the last extension that was involved in the call. As a result in these environments its not possible. If your phone system's CDR data shows each leg of the call then CAM can do you what you are asking. Please note a driver update may be required for this to work. If your CDR data shows each leg and this is not working then contact our support department and they will assist with a new driver (support@callaccounting.ws).

2. The availability of missed calls is also dependent on your phone system's CDR data. Some phone systems only generate CDR for calls that are connected. CAM identifies missed calls as incoming calls with zero duration that have a ring time > 0. As a result your CDR must also show ring time. If its not there then we can't report on it. If it is there then a driver update may fix your issue. Please contact our support department (support@callaccounting.ws).

3. Call Waiting times  - This is not a call accounting function. This is a call center function. As a result it is not usually available within CAM.

4. Try using the Statistic Reports. These may give you what you are looking for.

Regards