Recent Posts

81

Call Accounting Mate Q&A / Re: Import City Numbers in REGION

« Last post by Administrator on September 10, 2009, 10:05:41 AM »

There is a way to do this but you will need to write the new City Codes into an SQL query. We can do this for you if you have a valid support contract. Please email us a flat asciii or comma separated file with this information and we will create the SQL file for you.

82

Call Accounting Mate Q&A / Re: CAM sooooo slow

« Last post by Administrator on September 10, 2009, 10:03:45 AM »

Are  you purging the Raw data when you purge the calls.  CAM keeps a copy of the raw data as well as the calls data. Please purge the Raw data as well. Alternatively you can clear all the Raw data using the Clear System option on the Maintenance menu. Please note if you clear the raw data you will not be able to reparse your data. We recommend you make a back-up copy of the c:\bill\calls.dat file prior to clearing the raw data. This will allow you to recover the raw data if any issues occur.

83

Call Accounting Mate Q&A / Re: International call Reports

« Last post by Administrator on September 10, 2009, 10:00:38 AM »

The best way to do a report on outgoing internatiional calls would be to use one of the Flexible report options and set the Number / Prefix to the digit patter that identifies an international call. For example from North America most international calls begin with 011 so set the number Prefix option to 011*. For calls originating from outside North America most international calls begin with 00 so se the number prefix option to 00*. Please note, if your phone system includes access codes in front of the digits dialed you will need to insert these at the front of the Number Prefix specified above. If you are unsure of what to enter, look at the Live -> View -> Calls option and locate an international call. Whatever digits appear infront of the 011 or the 00 in the Number field are the access codes.

Regards

84

Call Accounting Mate Q&A / Re: Help with ESI System

« Last post by Administrator on September 10, 2009, 09:56:12 AM »

I believe you need to change your Port option on the PBX Communications tab to Telnet. Next enter the IP address of the ESI phone system in the Server Name or Address box followed by the Port number in the port box. Next press the Save button.

Once completed make a few test calls and see if any data appears in the Views -> Live -> Raw menu. If data appears here than we are talking to the ESI switch. Next go to the View -> Live -> Calls menu. If data appears here everything is configured properly. If it does not then you are using the wrong driver. If this occurs email your c:\bill\smdrlog.txt file to support@callaccounting.ws and they will provide you with the correct driver.

Regards

85

Call Accounting Mate Q&A / Re: No daily report available?

« Last post by Administrator on September 10, 2009, 09:52:33 AM »

Issues with dates being interpreted incorrectly have occurred with some drivers. Please verify you are using the latest driver. To download the latest version for your phone system please click the Update PBX driver option from the Support menu within CAM. A list of the latest drivers will be displayed. If you continue to have issues please email your c:\bill\smdrlog.txt and c:\bill\billlog.txt file to our support department (support@callaccounting.ws) and they will assist you. Please note you must have a valid support agreement to obtain assistance. If you do not they will provide you with pricing to reactivate support.

86

Call Accounting Mate Q&A / Re: Telephone Support

« Last post by Administrator on September 10, 2009, 09:49:26 AM »

Email support is the primary method for resolving your problems. Support inquiries should be returned within the same business day or by the nexgt morning. If you are experiencing issues with support please email us at sales@callaccounting.ws

Please note you must have a valid support contract to recieve assistance. 1 year of support is included in the software's purchase price. Renewal notices for additional 1 year terms are automatically sent via email approximately 30 days prior to the expiration of your support agreement. If you require a support contact please call us at 718-576-2066 or email sales@callaccounting.ws

Regards

87

Call Accounting Mate Q&A / Re: Call classifier - not showing any values!

« Last post by Administrator on September 10, 2009, 09:46:03 AM »

This may be caused by 1 of the following issues.

1. Your CAM license has somehow become expired. This can occur if you change your hard drive or try moving th software to another computer. CAM will not reparse data if the license shows as expired.

2. You CAM database is damaged. We have a repair utility that can usually fix this issue.

If you require assistance with either of the above please contact our support department at support@callaccounting.ws

88

Call Accounting Mate Q&A / Re: Taskbar icon constantly red all of a sudden?

« Last post by Administrator on September 10, 2009, 09:44:06 AM »

It sounds as though your database is getting very large. Have you tried purging your old parsed and raw call data. CAM keeps both a copy of the original raw data and the parsed data. Depending on which phone system you have this can cause the database to grow very large. To determine the size of your database check the size of the following file.

c:\bill\bill.exe

If it is over 1 GB then it is starting to get large and may require purging to be performed.

Regards

89

Call Accounting Mate Q&A / Re: Help with connecting Alcatel OmniPcx Office to CAM

« Last post by Administrator on September 10, 2009, 09:41:36 AM »

What kind of OmniPCX platform are you utilizing. Is it the OXO or OXE version. Each of these platforms can deliver CDR records either via a serial or IP connection. If an IP connection is utilzied then a proprietary protocol is being used by the phone system to deliver the CDR data. We support this proprietary collection method with an add-on data collection module. If you are using an IP connection please email sales@callaccounting.ws or support@callaccounting.ws your Alcatel OmniPCX type (OXO or OXE) and the version number and we will provide you with the appropriate data collection module. If you are using a serial connection then the CAM software should be able to directly connect to the phone system and capture the CDR data.

Regards

90

Call Accounting Mate Q&A / Re: Security system of Call Accounting Mate

« Last post by juris22 on September 01, 2009, 11:58:37 PM »

The technologies of computer security are based on logic. As security is not necessarily the primary goal of most computer applications, designing a program with security in mind often imposes restrictions on that program's behavior.


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