Author Topic: Answer Position Reporting  (Read 3448 times)

jschneider

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Answer Position Reporting
« on: August 06, 2010, 11:49:24 AM »
Is there a way to set up a report that monitors how long it takes the receptionist to answer calls?

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Re: Answer Position Reporting
« Reply #1 on: August 09, 2010, 01:39:59 PM »
Most of the drivers pre-packaged with the Call Accounting Mate software will report the duration of the call (either the talk time or total connect time of a call).  Please contact our support team at support@callaccounting.ws for additional options that may be available to you.  Please note, the ring time/hold time before the receptionist takes the call must be available in the CDR generated from your phone system.

jschneider

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Re: Answer Position Reporting
« Reply #2 on: August 10, 2010, 10:16:57 AM »
Is there anyone here to answer questions???