Hi, I am having trouble setting up the trial version because I cannot receive a sample amount of calls in the Views/Live/Raw to be able to generate a suitable log to send in for a driver for our system (HiCom 150 Office Pro).
I have taken the USB/Serial connection from one PC and put into another PC with this trial version on - to keep it from clashing with existing call logging software.
I have tried all COM ports - installed drivers for all - tested the ports with Hyperterminal - I am getting connected but no data showing.
I am now not sure how to proceed with testing this software and may need to abandon, which is a shame because I really like the look of it and it does exactly what we need but we are running out of time to make a decision.
I feel as though I am very close to setting this up - it just won't read properly from the serial port from the telephone system - I know this works because it works on the other PC with other software - so it is either my configuration/port selection or wrong driver - does anyone have any more advice or help before I leave it?
I have emailed 2 x and got similar responses i.e. check the raw data, create the log and send - I can't get this far - I have gone through all obvious Port settings and still not reading the telephone system? Please help!