Answer Position Reporting

[jschneider]

Is there a way to set up a report that monitors how long it takes the receptionist to answer calls?

[Administrator]

Most of the drivers pre-packaged with the Call Accounting Mate software will report the duration of the call (either the talk time or total connect time of a call).  Please contact our support team at support@callaccounting.ws for additional options that may be available to you.  Please note, the ring time/hold time before the receptionist takes the call must be available in the CDR generated from your phone system.

[jschneider]

Is there anyone here to answer questions???