Author Topic: How To Configure CAM for....Avaya IP Office  (Read 5052 times)

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How To Configure CAM for....Avaya IP Office
« on: November 25, 2011, 04:44:50 PM »
Avaya IP Office v4.2 or later

Although several call data delivery options are available for Avaya IP Office, we typically recommend delivering the SMDR to the PC hosting your Call Accounting Mate via TCP/IP.  Your Avaya's SMDR settings will allow you to specify the IP addres of the PC hosting your Call Accounting Mate and the IP Port to use for delivery.  Please disable the traditional CDR formats.  Call Accounting Mate's PBX Communication settings should be configured to collect data from a TCP port.  Below are sample settings to use for processing.

Port=TCP
Port=Enter the same number as the IP Port settings on your IP Office
PBX Driver=Avaya (IP Office)


Avaya IP Office prior to v4.2

Configuration should be similar to the above, however the IP Office SMDR format will not be available.  Instead, please select one of the traditional CDR formats (typically Unformatted or Expanded formats will provide the best data).  For your CAM's PBX Driver, please select either the "Avaya (Unformatted)" or "Avaya (Expanded Format)" driver depending on your select for CDR format on your IP Office.


Avaya IP Office prior to v3.1

Configuration should be similar to the above, however your CDR settings will need to be configured on your Delta Server.  IP Office v3.1 do not require the Delta Server to deliver SMDR/CDR data.