How To Configure CAM for....Cisco Call Manager/Unified Communications Manager

[Administrator]

Please download the following documentation regarding integrating Call Accounting Mate with your Cisco Call Manager/Unified Communication Manager.

http://www.callaccounting.ws/_support/external/wccm/Call%20Accounting%20Mate%20(Cisco).pdf


Cisco Call Manager 3.x/4.x

The Cisco Call Manager 3.x/4.x utilizes an SQL database to store call detail records on the Cisco Server.  An additional tool, WinLINK Remote CCM, will be required to retrieve this data using an ODBC connection and SQL query.  Please contact our support team to request a trial download of this tool at support@callaccounting.ws.

Call Accounting Mate's PBX Communication settings should be configured to process an external file.  Below are sample settings to use for processing.

Port=File
Before Import=Execute Command Line & Wait It's Complete
Command Line=c:\bill\wccm\wccm.exe CCM1
File Mask=c:\bill\wccm\outdata.txt
Type=Scheduled
Every=1 Hour
After Import=Delete


Cisco Unified Communications Manager 5.x or later

The Cisco Unified Communications Manager 5.x and later can be configured to deliver its CDR records to an FTP Server.  You can utilize either your own FTP server or the an additional WinLINK FTP Server module.  Please contact our support team to request a trial download of the WinLINK FTP Server at support@callaccounting.ws.

Call Accounting Mate's PBX Communication settings should be configured to process an external file.  Below are sample settings to use for processing.

Port=File
Before Import=No Action
File Mask=c:\bill\wftp\cdr*
Type=Scheduled
Every=1 Hour
After Import=Delete