Author Topic: Customer Care  (Read 3782 times)

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Customer Care
« on: November 16, 2006, 03:40:50 PM »
By the way, your company has one of the most responsive Tech Support departments that I have had the pleasure of working with in a long time.
 
Many software company support centers have become automated to the point that you cannot get to a person to actually speak with, and if you do get to that person they are all to often reading a step-by-step troubleshooting manual that does not help in resolving the problem.
 
In your case, I did not have to go through that process, but more so, was able to speak with someone who worked on the problem until it was resolved and was both friendly and pro-active in the process.
 
Thanks again for your assistance.  I am now getting the exact information out of my telephone system that I needed.
 
Terry Ross
Walters Balido & Crain, L.L.P.