Author Topic: CDR collection  (Read 7711 times)


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CDR collection
« on: July 03, 2007, 09:59:04 AM »

I downloaded the CAM today and installed it on my computer. I have our CDR data (avaya definity) but i couldn't collect it to the application. I choose Avaya from the list of PBXs and the CDR file. i get a message that 600 calls were collected but i cannot view them anywhere in the system. not in the live calls view and not in the reports.

don't know if it is relevant but i am using the trial version.



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Re: CDR collection
« Reply #1 on: July 18, 2007, 07:28:38 AM »
If your trial version has expired, the data would not be collected on your system.

You should try sending 2 files to


This will allow our technicians to determine if your trial has expired.   You may also have a problem with the wrong driver being selected to translate the data.  We will examine the logs and provide feedback.