Author Topic: Help with transferred calls  (Read 2978 times)

Cyndi

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Help with transferred calls
« on: October 19, 2007, 01:08:23 PM »
When I pull reports, the report will show that a call was picked up by an extension and then transferred.  However, it does not show the extension that the call was transferred to nor does it record any information such as length of call etc.  I am wondering if there is a way to fix this either on the IT side or simply by adding something to the custom reports that I'm missing. 

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Re: Help with transferred calls
« Reply #1 on: October 22, 2007, 10:28:08 AM »
Dear sir,

There may be a problem with the PBX CDR data, the driver or the report.  We could determine conclusively by examining a sample of your data.

Please email  c:\bill\smdrlog.txt and c:\bill\billlog.txt to our support (support@callaccounting.ws) and we will be happy to investigate.

Regards,
callaccounting.ws