Author Topic: How does one tell if a call has been abandoned?  (Read 3230 times)

lhupman

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How does one tell if a call has been abandoned?
« on: March 07, 2008, 11:28:57 AM »
At first I thought "Miss" would give an abandon equivalent, but "Miss" seems to be something else...

How does one measure a dropped call?  Customer is waiting in a queue and then hangs up.

This does not show as a "Miss".
Is there anyway to track this with Call Accounting Mate?

Thank you for your time.

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Re: How does one tell if a call has been abandoned?
« Reply #1 on: March 11, 2008, 12:56:05 PM »
The Miss field identifies incoming calls with zero duration. There are other ways to identify abandoned calls. However, please note, not all phone systems support this. This capability is only available when the SMDR/CDR information identifies an abandoned call. If you provide us with the type of phone system you are using we can provide you with details as to whether abandoned call counts can be determined and how. Please note, if possible it may require a driver update to support it. If this is the case then email a sample of your smdr data (c:\bill\smdrlog.txt file) to support@callaccounting.ws and we examine it and create an updated driver.

Thank you.