The driver you utilize to process BCM data will vary depending on your configuration of your BCM. The BCM can be configured to generate data in either SL-1 or Norstar format. The recommended drivers for each format are as follows:
1. Norstar Format - Nortel Norstar Series General Driver
2. SL-1 Format - Nortel SL-1 Series General Driver.
Both of these drivers can be downloaded via our CAM software by using the following options.
1. Select the Update PBX Driver option from the Support menu.
2. Locate and select the desired driver.
3. Press the Install button.
Please note, once downloaded you will need to update your PBX Communication settings - Driver tab to reflect the new driver. Additionally you can reparse previously captured data using the SMDR Reparser option from the Administration menu.
We can also provide you with an additionally tool to automatically retrieve the data from your BCM. Please contact
support@callaccounting.ws for details.
If you have any additional questions or concerns please email
support@callaccounting.wsThank you.