Author Topic: Caller ID Reporting  (Read 3532 times)

Chris Muncy

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Caller ID Reporting
« on: May 23, 2008, 12:49:34 PM »
I have everything up and running, but I do not see any reports that will show call id information.

I can verify that CLID is getting to the software by viewing the SMDR data in the Reports section.

Any thoughts?

btw - you really need to update the forum software as this version has a huge security issue.

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Re: Caller ID Reporting
« Reply #1 on: August 12, 2008, 09:27:43 AM »
CAM does have the ability to capture and report on Caller Id information. The availability of this information depends on the driver you are utilizing. Some of the older drivers distributed with the system do not process the Caller Id Information. Please try updating to a later version of the driver by using the following steps.

1. Select the Update PBX Driver option from CAM's support menu.
2. Locate and select the desired driver.
3. Please note the new driver may have a different name than your previous driver. Even if the driver name is the same you must  update your PBX Communication Settings -> Driver tab settings. Select the new Driver and then press the Save button. Do this step even if the driver name has not changed.
4. You can reparse your old data by selecting the SMDR Reparser option from the Administration menu. Next select the amount of data you wish to reparse. Additionally, be sure to activate the Use this Driver option and set the drop down box to the new driver name. Press the OK button to reparse the data. This operation can take a long time (depends on the amount of data).

If this does not resolve your issue then please send sample data (i.e. your c:\bill\smdrlog.txt file) to support@callaccounting.ws and they will make a new driver for you.

Thank you.
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Chris Muncy

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Re: Caller ID Reporting
« Reply #2 on: August 12, 2008, 02:20:05 PM »
Thanks,

My email has been sent.