Author Topic: Cisco CallManager Compatibility  (Read 5830 times)


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Cisco CallManager Compatibility
« on: June 04, 2008, 08:35:39 PM »

Can you please tell me which versions of CallManager are supported by CAM? Does it support the latest version 6.1?



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Re: Cisco CallManager Compatibility
« Reply #1 on: July 09, 2008, 11:42:45 PM »
Call Accounting Mate (CAM) is compatible with Cisco 3.x, 4.x, 5.x, and 6.x. However the connection and data retrieval methods vary differ.
Cisco Call Manager 3.x, 4.x
Please use the following instructions to retrieve data from the Cisco Call Manager 4.x platform.
Cisco Call Manager 4.x supports collection of CDR data via an ODBC connection. In order to utilize CAM with Cisco Call Manager 4.x you will need to download a third party Cisco Call Manager data collection add-on module. You can download this collection tool by clicking on the following URL:

Additionally, you should download the following document which details how to utilize this application with Call Accounting Mate. If you have any questions or require addtional information please contact us.

Cisco Call Manager 5.x, 6.x
Call Manager 5 or later (including 6.x) does not support the collection of records via an ODBC connection. As a result you can no longer utilize the WinLINK for Cisco Call Manager data collection software with Call Manager 5 or later. However, Call Manager 5 or later can be configured to deliver the CDR records to an FTP/SFTP Server at regular scheduled intervals. To implement CAM with Call Manager 5 or later you will require an FTP/SFTP Server. You can utilize your own or we can provide you with a third party FTP Server. Once the FTP Server is installed you must configure your Call Manager to push the records to the FTP/SFTP Server. Next, the PBX Communications Settings of CAM must be reconfigured with the location and file mask of the files being uploaded to the FTP/SFTP server. Finally, you must download and install the latest Cisco Call Manager 5/6 driver from our website. To download this driver please use the following steps.

1. Launch the CAM software.
2. Select the Update PBX Driver option from the Support menu.
3. Locate and select the Cisco Call Manager General Driver.
4. Press the Install button.
5. Select the PBX Communications option from the Configuration menu.
6. Click the Port tab.
7. Set the Port drop down option to File.
8. Set the Before Import option to No Action.
9. Set the File Mask option to match the file names being uploaded by the Call Manager.
10. Set the Type option to Scheduled and the Every option to the desired collection frequency (i.e. Every 1 hour).
11. Set the After Import option to either Rename File or Delete File.
12. Click the Driver tab.
13. Change the Driver name to Cisco Call Manager Gernal Driver.
14. Press the Save button

If you have any questions or require additional information please contact us.