Author Topic: Reports Call Type information  (Read 3973 times)

bigcappa

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Reports Call Type information
« on: October 21, 2008, 09:22:19 AM »
Hi,

I have added the Departments/Users, removed the US and replaced it with UK in the Operators/Rates and set the number length and number prefix as per the manual.
I get great information from the report except one thing. The call type i get is always LOCAL, even though I can clearly see that the number is national/ international under Dial number section. It is like this in both the Detailed Calls by User and Extension.
Is this reliant on the Tarrif being set as this I did not do as the reason for testing was the reporting functionality ior does it get this from the CDR.
I have Callmanager 5.1

Thanks
Paul
« Last Edit: October 21, 2008, 09:23:58 AM by bigcappa »

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Re: Reports Call Type information
« Reply #1 on: September 10, 2009, 10:19:24 AM »
Try downloading our Installation and startup guide at the following URL.

http://www.callaccounting.ws/release/CAM%20Startup%20Guide.pdf

The guide provides step by step instructions on how to configure the operator/rates section of CAM. If you still require assistance please contact our support departmetn at support@callaccounting.ws