Author Topic: Telephone Support  (Read 13472 times)


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Telephone Support
« on: May 19, 2009, 02:20:11 PM »
Do customers have any options to pay for (and recieve) support by calling someone at this company by telephone? This system of posting questions on a forum is rediculous and email support is too slow. I have tried to use the chat feature but nobody ever responds. You have a good product at a great price but you need to provide better support. Even if it means raising prices... seriously!


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Re: Telephone Support
« Reply #1 on: September 10, 2009, 09:49:26 AM »
Email support is the primary method for resolving your problems. Support inquiries should be returned within the same business day or by the nexgt morning. If you are experiencing issues with support please email us at

Please note you must have a valid support contract to recieve assistance. 1 year of support is included in the software's purchase price. Renewal notices for additional 1 year terms are automatically sent via email approximately 30 days prior to the expiration of your support agreement. If you require a support contact please call us at 718-576-2066 or email