Author Topic: No daily report available? (Read 27964 times)

sportsmanagmentworldwide · « **on:** February 02, 2009, 05:40:53 PM »

Hello,

I am trying out Call Accounting to replace a outdated software from another company. So far it has been great, the web interface is a huge plus. I have 2 days left on my trial and everything was working great until today. I can not generate a report based on a date. Example: User Report: Detailed Report :Easy: 02/01/09 - 02/02/09 all calls. I get a blank PDF.

Peports with no date selected work great. (Gives me 50 page PDF's though... ha). However we mainly want just daily summaries based on department or extension.

How can I fix this before the owner makes me go back to the horrible other software???

Edit: This report gives me a blank report to.
Daily User Activity - Daily traffic analysis grouped by user

sportsmanagmentworldwide · « **Reply #1 on:** February 02, 2009, 05:56:31 PM »

Using the SMDR Reparser does nothing.

sportsmanagmentworldwide · « **Reply #2 on:** February 02, 2009, 06:09:12 PM »

Scratch this:

I finally figuered out why... Why does it think its the year 2000?
I noticed on one of my reports that the call date was reading 2000-01-30, 2000-02-02, ect. Everything else is correct, 2009. Is this because there is something with my PBX settings or driver? I have a NEC Electra Elite IPK. Thanks for the help.

Quote

02/02/2009 15:06:57 − COM1
02/02/2009 15:06:57 00:01:31 12538807657 − COM1
02/02/2009 15:06:57 02/02/09 15:35 01-01 OG 102 + COM1
02/02/2009 15:05:52 − COM1
02/02/2009 15:05:52 00:01:47 15593520696 − COM1
02/02/2009 15:05:52 02/02/09 15:34 01-02 OG 104 + COM1
02/02/2009 15:04:21 − COM1
02/02/2009 15:04:21 00:01:55 19178541027 − COM1
02/02/2009 15:04:20 02/02/09 15:32 01-03 OG 109 + COM1
02/02/2009 15:02:15 − COM1
02/02/2009 15:02:15 00:04:07 19135794653 − COM1
02/02/2009 15:02:15 02/02/09 15:28 01-05 OG 104 + COM1
02/02/2009 15:02:14 − COM1
02/02/2009 15:02:14 00:06:26 15177121391 − COM1
02/02/2009 15:02:14 02/02/09 15:26 01-04 OG 109 + COM1
02/02/2009 15:01:41 − COM1
02/02/2009 15:01:41 00:01:26 12403469942 − COM1
02/02/2009 15:01:41 02/02/09 15:30 01-02 OG 105 + COM1
02/02/2009 14:59:10 − COM1
02/02/2009 14:59:10 00:02:08 15065231539 − COM1
02/02/2009 14:59:10 02/02/09 15:27 01-02 OG 106 + COM1
02/02/2009 14:59:06 − COM1
02/02/2009 14:59:06 00:01:12 19517434549 − COM1
02/02/2009 14:59:06 02/02/09 15:28 01-03 OG 105 + COM1
02/02/2009 14:56:16 − COM1
02/02/2009 14:56:16 00:01:05 011919886243197 − COM1
02/02/2009 14:56:16 02/02/09 15:25 01-01 OG 104 + COM1
02/02/2009 14:55:46 − COM1
02/02/2009 14:55:46 00:01:08 17608103676 − COM1
02/02/2009 14:55:46 02/02/09 15:25 01-02 OG 105 + COM1
02/02/2009 14:55:37 − COM1
02/02/2009 14:55:37 00:00:56 13164093400 − COM1
02/02/2009 14:55:37 02/02/09 15:25 01-03 OG 109 + COM1
02/02/2009 14:54:51 − COM1
02/02/2009 14:54:51 00:05:16 7045244314 − COM1
02/02/2009 14:54:51 02/02/09 15:20 01-04 IT 110 105 + COM1
02/02/2009 14:54:01 − COM1
02/02/2009 14:54:01 00:01:27 17343233176 − COM1
02/02/2009 14:54:01 02/02/09 15:23 01-02 OG 104 + COM1
02/02/2009 14:53:37 − COM1
02/02/2009 14:53:37 00:01:33 19312006558 − COM1
02/02/2009 14:53:37 02/02/09 15:22 01-01 OG 102 + COM1
02/02/2009 14:51:51 − COM1
02/02/2009 14:51:51 00:01:49 9135794653 − COM1
02/02/2009 14:51:51 02/02/09 15:20 01-05 IT 190 107 + COM1
02/02/2009 14:50:02 − COM1
02/02/2009 14:50:02 00:01:05 9135794653 − COM1
02/02/2009 14:50:02 02/02/09 15:19 01-05 IC 107 + COM1
02/02/2009 14:49:36 − COM1
02/02/2009 14:49:36 00:04:06 14068620505 − COM1

Live view-

Quote

02/02/2000 15:34:00 01-02 PJ Savage/104 00:01:47 Fresno, Madera, Visalia (UNITED STATES OF AMERICA\California) 15593520696   O COM1
02/02/2000 15:32:00 01-03 Lynn Lashbrook /109 00:01:55 New York City (Cellulars and Pagers) (UNITED STATES OF AMERICA\New York) 19178541027   O COM1
02/02/2000 15:28:00 01-05 PJ Savage/104 00:04:07 Kansas City, Leavenworth, Overland Park (UNITED STATES OF AMERICA\Kansas) 19135794653   O COM1
02/02/2000 15:26:00 01-04 Lynn Lashbrook /109 00:06:26 Coldwater, Jackson, Lansing (UNITED STATES OF AMERICA\Michigan) 15177121391   O COM1
02/02/2000 15:30:00 01-02 Jeff Brodie /105 00:01:26 Overlay Area Code 301 (UNITED STATES OF AMERICA\Maryland) 12403469942   O COM1
02/02/2000 15:27:00 01-02 Chase Sbicca/106 00:02:08 Province Wide (CANADA\New Brunswick) 15065231539   O COM1
02/02/2000 15:28:00 01-03 Jeff Brodie /105 00:01:12 Ambiguous Region 19517434549   O COM1
02/02/2000 15:25:00 01-01 PJ Savage/104 00:01:05 INDIA 011919886243197   O COM1
02/02/2000 15:25:00 01-02 Jeff Brodie /105 00:01:08 Oceanside, Palm Springs, Victorville (UNITED STATES OF AMERICA\California) 17608103676   O COM1
02/02/2000 15:25:00 01-03 Lynn Lashbrook /109 00:00:56 El Dorado, Newton, Wichita (UNITED STATES OF AMERICA\Kansas) 13164093400   O COM1
02/02/2000 15:20:00 01-04 Jeff Brodie /105 00:05:16 Charlotte, Concord, Gastonia (UNITED STATES OF AMERICA\North Carolina) 7045244314   I COM1
02/02/2000 15:23:00 01-02 PJ Savage/104 00:01:27 Ann Arbor, Livonia, Monroe (UNITED STATES OF AMERICA\Michigan) 17343233176   O COM1
02/02/2000 15:22:00 01-01 Chris Rounds/102 00:01:33 Clarksville, Columbia, Cookeville (UNITED STATES OF AMERICA\Tennessee) 19312006558   O COM1
02/02/2000 15:20:00 01-05 Teres Smith/107 00:01:49 Kansas City, Leavenworth, Overland Park (UNITED STATES OF AMERICA\Kansas) 9135794653   I COM1
02/02/2000 15:19:00 01-05 Teres Smith/107 00:01:05 Kansas City, Leavenworth, Overland Park (UNITED STATES OF AMERICA\Kansas) 9135794653   I COM1
02/02/2000 15:15:00 01-03 Lynn Lashbrook /109 00:04:06 Statewide (UNITED STATES OF AMERICA\Montana) 14068620505   O COM1
02/02/2000 15:18:00 01-04 Jeff Brodie /105 00:01:50 Charlotte, Concord, Gastonia (UNITED STATES OF AMERICA\North Carolina) 7045244314   I COM1
02/02/2000 15:19:00 01-07 Marcus Williams/110 00:00:43 Bethel Park, McKeesport, Pittsburgh (UNITED STATES OF AMERICA\Pennsylvania) 14127731927   O COM1
02/02/2000 15:18:00 01-05 Unknown/190 00:00:31 Kansas City, Leavenworth, Overland Park (UNITED STATES OF AMERICA\Kansas) 9135794653   I COM1
02/02/2000 15:15:00 01-05 Jeff Brodie /105 00:01:41 UNITED STATES OF AMERICA   I COM1
02/02/2000 15:13:00 01-04 Teres Smith/107 00:03:39 Covington, Memphis, Somerville (UNITED STATES OF AMERICA\Tennessee) 9015033809   I COM1
02/02/2000 15:09:00 01-01 Chris Rounds/102 00:05:16 Overlay Area Codes 281 and 713 (UNITED STATES OF AMERICA\Texas) 18323644041   O COM1
02/02/2000 15:10:00 01-04 Teres Smith/107 00:02:32 Covington, Memphis, Somerville (UNITED STATES OF AMERICA\Tennessee) 9015033809   I COM1
02/02/2000 15:10:00 01-02 PJ Savage/104 00:01:38 Kansas City, Leavenworth, Overland Park (UNITED STATES OF AMERICA\Kansas) 19135794653   O COM1
02/02/2000 15:08:00 01-05 Chris Rounds/102 00:01:38 UNITED STATES OF AMERICA   I COM1
02/02/2000 15:08:00 01-07 Unknown/999 00:01:17 Astoria, Portland, Salem (UNITED STATES OF AMERICA\Oregon) 5034072959   O COM1
02/02/2000 15:08:00 01-01 Chris Rounds/102 00:00:35 Cleveland, Euclid, Lakewood (UNITED STATES OF AMERICA\Ohio) 12163222469   O COM1
02/02/2000 15:07:00 01-04 Marcus Williams/110 00:01:48 Austin, Georgetown, San Marcos (UNITED STATES OF AMERICA\Texas) 5126927449   I COM1
02/02/2000 15:06:00 01-01 Chris Rounds/102 00:00:32 Gainesville, Griffin, Marietta (UNITED STATES OF AMERICA\Georgia) 17705515890   O COM1
02/02/2000 15:03:00 01-03 Teres Smith/107 00:02:43 Overlay Area Code 305 (UNITED STATES OF AMERICA\Florida) 7863193034   I COM1
02/02/2000 15:06:00 01-04 Marcus Williams/110 00:00:16 Bethel Park, McKeesport, Pittsburgh (UNITED STATES OF AMERICA\Pennsylvania) 4127731927   I COM1
02/02/2000 15:03:00 01-05 Chris Rounds/102 00:01:58 Bethel Park, McKeesport, Pittsburgh (UNITED STATES OF AMERICA\Pennsylvania) 4127731927   I COM1
02/02/2000 15:03:00 01-03 Teres Smith/107 00:00:22 Overlay Area Code 305 (UNITED STATES OF AMERICA\Florida) 7863193034   I COM1
02/02/2000 14:52:00 01-04 Jeff Brodie /105 00:10:41 Kokomo, Lafayette, Muncie (UNITED STATES OF AMERICA\Indiana) 7656311363   I COM1
02/02/2000 15:03:00 01-05 Unknown/190 00:00:18 Bethel Park, McKeesport, Pittsburgh (UNITED STATES OF AMERICA\Pennsylvania) 4127731927   I COM1
02/02/2000 14:48:00 01-06 Teres Smith/107 00:15:08 Altoona, Erie, Johnstown (UNITED STATES OF AMERICA\Pennsylvania) 18147685626   O COM1
02/02/2000 15:02:00 01-05 Unknown/190 00:00:54 Bethel Park, McKeesport, Pittsburgh (UNITED STATES OF AMERICA\Pennsylvania) 4127731927   I COM1
02/02/2000 15:01:00 01-02 Chris Rounds/102 00:01:32 Gainesville, Griffin, Marietta (UNITED STATES OF AMERICA\Georgia) 17709971343   O COM1
02/02/2000 15:00:00 01-01 Chris Rounds/102 00:00:32 Atlanta, Decatur, East Point (UNITED STATES OF AMERICA\Georgia) 14043757595   O COM1
02/02/2000 15:00:00 01-03 Jeff Brodie /105 00:00:22 Bethel Park, McKeesport, Pittsburgh (UNITED STATES OF AMERICA\Pennsylvania) 4127731927   I COM1
02/02/2000 14:57:00 01-03 Jeff Brodie /105 00:02:49 Bethel Park, McKeesport, Pittsburgh (UNITED STATES OF AMERICA\Pennsylvania) 4127731927   I COM1
02/02/2000 14:57:00 01-01 Chase Sbicca/106 00:01:35 Astoria, Portland, Salem (UNITED STATES OF AMERICA\Oregon) 5037941780   I COM1
02/02/2000 14:58:00 01-07 Unknown/999 00:01:00 Astoria, Portland, Salem (UNITED STATES OF AMERICA\Oregon) 5034072959   O COM1
02/02/2000 14:57:00 01-05 Chase Sbicca/106 00:00:12 Hollywood, Huntington Park, Montebello (UNITED STATES OF AMERICA\California) 3239121974   I COM1
02/02/2000 14:56:00 01-05 Chase Sbicca/106 00:01:15 Hollywood, Huntington Park, Montebello (UNITED STATES OF AMERICA\California) 3239121974   I COM1
02/02/2000 14:56:00 01-07 Marcus Williams/110 00:01:11 Overlay Area Code 212 (UNITED STATES OF AMERICA\New York) 16469962186##   O COM1
02/02/2000 14:56:00 01-03 Unknown/190 00:00:29 Bethel Park, McKeesport, Pittsburgh (UNITED STATES OF AMERICA\Pennsylvania) 4127731927   I COM1
02/02/2000 14:53:00 01-02 Jeff Brodie /105 00:01:52 Overlay Area Codes 404 and 770 (UNITED STATES OF AMERICA\Georgia) 16787605550   O COM1
02/02/2000 14:55:00 01-07 Marcus Williams/110 00:00:22 Cincinnati, Hamilton, Middletown (UNITED STATES OF AMERICA\Ohio) 15138846709   O COM1
02/02/2000 14:53:00 01-07 Marcus Williams/110 00:01:35 Macon, Milledgeville, Swainsboro (UNITED STATES OF AMERICA\Georgia) 14789572081#11   O COM1

Ideas?

sportsmanagmentworldwide · « **Reply #3 on:** February 04, 2009, 05:02:41 PM »

Looks like I have to call in.

rcole · « **Reply #4 on:** April 13, 2009, 11:57:33 AM »

Did you ever get a response from tech support?

hankjmatt · « **Reply #5 on:** July 20, 2009, 01:01:56 AM »

Hi
sportsmanagmentworld
PM U, check out your mail plz.

Administrator · « **Reply #6 on:** September 10, 2009, 09:52:33 AM »

Issues with dates being interpreted incorrectly have occurred with some drivers. Please verify you are using the latest driver. To download the latest version for your phone system please click the Update PBX driver option from the Support menu within CAM. A list of the latest drivers will be displayed. If you continue to have issues please email your c:\bill\smdrlog.txt and c:\bill\billlog.txt file to our support department (support@callaccounting.ws) and they will assist you. Please note you must have a valid support agreement to obtain assistance. If you do not they will provide you with pricing to reactivate support.

D.stype · « **Reply #7 on:** October 23, 2009, 01:39:37 PM »

Im not sure what you were looking for, but I would think the Daily Clockers Report would be an advanced handicapping tool to be used as a supplement to other information, no?

D.stype · « **Reply #8 on:** November 14, 2009, 12:10:44 AM »

When we run our daily reports for dinner shifts, they are generally from 5pm to midnight. When we enter the times 17:00 to 24:00, it says 05:00 PM - 12:00 PM, instead of 12:00 AM. Is this something that can be fixed in an upcoming revision?

Thanks

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