Author Topic: Configuration --> PBX Communications  (Read 14960 times)

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Configuration --> PBX Communications
« on: January 17, 2005, 09:52:08 AM »
PBX communications is the most important part of CAM and is specifies the way the software communicates with the your telephone hardware. Each Tab is explained in detail below :

Common Tab
This tab is used just to specify an identity to the PBX that you are going to configure. Since CAM supports data from multiple comm ports and telephone equipment simultaniously, each PBX or phone system needs to have an identy.

1. PBX ID - Use the drop down box to select <New> to specify a new PBX. If you have previously configured any other identy, the identy will be listed in the drop down box. Selecting a previously configured identity populates the other tabs such as Port, Driver and Properties accordingly.

If a <New> PBX ID is selected, you also need to specify a PBX Name and description to it.

PBX Name - This can by any name that you specify. It is only symbolic and used only for display purposes. Therefore it can be anything that helps you to identify the PBX easily.

Description - This field is also symbolic and is not used for any purpose except for display on the screen. It can also be left blank.

2. Port Tab
This tab is used to specify the parameters used to connect to your telephone system. Please note that you need to fill the Common tab before continuing with this tab. All the fields on this screen should be provided by your telephone vendor. Your telephone equipment should already to connected to the PC running CAM using a serial cable and the call accounting function of the telephone system turned on.

3. Driver Tab
This tab is used to specify the SMDR parser that is used to parse or understand the records that are being sent from your telephone equipment. Each telephone equipment has its own format. We have the most common PBXs listed here. Should you encounter a situation where your telephone equipment is not listed, please follow the following http://www.callaccounting.ws/forum/index.php?topic=36.0 on requesting a driver to be built for your equipment.

PBX driver - Please specify the telehone equipment that you own in this field from the dropdown box.

Driver description - This is a non editable field giving further information on the PBX driver selected.

Duration correction (sec.) - This is the number of seconds to reduce from the duration of the call as each call is sent from the telephone equipment to the CAM system. If for example, you specify 10 in the field, here and a SMDR record is sent from the PBX to CAM with a duration of 00:03:45 (three minutes and fourty five seconds), the system would deduct 10 seconds from the SMDR record when calculating the cost for the call. The primary reason why this parameter exists is that on some older networks with no line reversal signal, the PBX may start recording the duration of the call even before the call is actually picked up by the remote party. This may include call ringing, call transfer tones, etc which are played on the phone even before the remote party has actually picked up the call.

4. Properties Tab
This tab may or may not contain anything in it. On some telephone equipment, it is possible to specify additional parameters to fine tune the CAM recording functions and differs from equipment to equipment.

juneinin

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Re: Configuration --> PBX Communications
« Reply #1 on: June 02, 2009, 08:18:15 PM »
Yes PBX communications is the most important part of CAM and is specifies the way the software communicates with the a telephone hardware..

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mcjhaychen0918

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Re: Configuration --> PBX Communications
« Reply #2 on: July 03, 2009, 07:34:16 AM »
If the CAM supports data from multiple comm ports and telephone equipment simultaniously, each PBX or phone system needs to have an identy it will be made of a lot of communication.



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hankjmatt

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Re: Configuration --> PBX Communications
« Reply #3 on: July 20, 2009, 12:58:56 AM »
The primary reason why this parameter exists is that on some older networks with no line reversal signal, the PBX may start recording the duration of the call even before the call is actually picked up by the remote party. This may include call ringing, call transfer tones, etc which are played on the phone even before the remote party has actually picked up the call.