Author Topic: Ring Duration  (Read 3758 times)

randomandy

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Ring Duration
« on: September 17, 2005, 05:16:07 PM »
I notice that my parser script* stored the ring duration (duration of incoming ring before pickup, I presume), but I don't see that number available in any of the reports. Am I missing it? Or is this a future feature?

*Mitel SX200-ICP(M2)
« Last Edit: September 17, 2005, 05:18:07 PM by randomandy »

sergey

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Re: Ring Duration
« Reply #1 on: September 21, 2005, 12:32:43 AM »
Ring duration is not widely used through the system, mainly because not all PBXs support reporting of it. Currently it is used to determine missed calls in reports from Reports/List/Statistics section. Those reports consider every call with zero duration and non-zero ring time to be a missed call.