Ring Duration

[randomandy]

I notice that my parser script* stored the ring duration (duration of incoming ring before pickup, I presume), but I don't see that number available in any of the reports. Am I missing it? Or is this a future feature?

*Mitel SX200-ICP(M2)

[sergey]

Ring duration is not widely used through the system, mainly because not all PBXs support reporting of it. Currently it is used to determine missed calls in reports from Reports/List/Statistics section. Those reports consider every call with zero duration and non-zero ring time to be a missed call.